For purposes of this Agreement, the terms "we," "us," "our," and "Credit Union" refer to the SLO Credit Union, SLO CU E-Commerce, and all other affiliates of SLO Credit Union. The words “you”, “your”, and “yours” refer to the SLO Credit Union member(s) jointly and severally and to you, as a user of this site. If you do not agree to these terms, you shall not have the right to use this site in any way, review information and/or obtain goods or products from or through this site.

SLO Credit Union (SLOCU) maintains this web site as a service to our members. By using the site, you are agreeing to comply with and be bound by the following terms of use. This Agreement Disclosure Statement (hereinafter “Agreement”) establishes the rules that cover your electronic access to your account(s) at SLO Credit Union through the “CU Online”, our transactional Internet Banking system. This Agreement also explains and describes the types of Electronic Funds Transfers which are available to you with our “CU Online” system. This Agreement also contains your rights and responsibilities concerning transactions that you make through the “CU Online”, including your rights under the Electronic Funds Transfer Act. You will be bound by this Agreement when you enroll in and “CU Online”. You also accept all the terms and conditions of this Agreement by using the “CU Online”. Please review the following terms and conditions carefully.

Acceptance of Agreement: You agree to the terms and conditions outlined in this Terms of Use Agreement ("Agreement") with respect to our site (the "Site"). Each time you access this Site, you confirm your agreement to abide by this Agreement. This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended at any time by us without specific notice to you. The latest Agreement will be posted on the Site and you should review this Agreement prior to each time that you wish to use the Site.

New and Additional Services: The Credit Union has the right (but not the obligation), from time to time, to introduce or remove or replace services on this Site. By using any services, including new or additional services when they become available, you agree to be bound by the terms outlined in this Agreement, in addition to any other agreements applicable to those services.

Electronic Mail: The Credit Union has provided email as a way for you to ask questions, or express comments or concerns regarding our services or your account. You cannot use email to initiate transactions on your account(s). For account transactions, please sign up for “CU Online”, our Internet Banking service, or contact our office.

Eligibility: To qualify for access to the “CU Online”, you must be a Credit Union member in good standing. The “CU Online” may not be accessible to Business and Organizational accounts. Other conditions may apply.

Enrollment in “CU Online”: The member Account Number, Social Security Number and Address Number are required for initial enrollment to “CU Online”.
Users will create a personalized Logon ID and Security Code.
Logon IDs can be between 6 and 50 alpha numeric characters.
Security Codes must be exactly 8 alpha-numeric characters. A minimum of 2 numeric and 2 alpha characters is required.
You accept responsibility for periodically changing your Logon ID and protecting the integrity of the Logon ID to protect unauthorized transactions and account access. Granting access to your account via “CU Online” to any non-owner will make you financially liable for all losses or misuse of your account(s).

Payment Account: There are no fees for accessing your Credit Union account(s) on this Site, however you may be asked to designate a payment Account for services offered through this Site, when they become available in the future. You agree to pay promptly all fees and charges for services provided under this Agreement, and authorize us to charge the Account that you have designated as the payment account for the fees or charges associated therewith. If the designated payment account is closed, you are required to notify us and designate a new Account. All terms and conditions provided to you at the time you subscribe to a service are hereby incorporated by reference herein and shall have the full force and effect as if set forth herein in full. Use of this Site to access these services constitutes your acknowledgment of and agreement to said disclosures.

Internet Access Fees and Telephone Charges: You agree to be solely responsible for any telephone charges, Internet access fees, and other such similar fees and expenses you incur by accessing your Account through this Site. Please note that these fees may be assessed and billed separately by your online service provider or phone company.

Hours of Access: You can access other services and “CU Online” at You can use “CU Online” 7 days a week, 24 hours a day, 365 days a year. However, some or all of the “CU Online” services as well as other site services may not be available due to emergency or scheduled system maintenance. During these times, you may need to contact the office directly during business hours or use ATM.

Accessing “CU Online”: You are required to use your Logon ID in order to access “CU Online”. You can perform the following transactions on ALL ACCOUNT(S) TO WHICH YOU ARE AUTHORIZED AND HAVE BEEN GIVEN ACCESS TO:

  • Obtain balances and other account information on share/savings and draft/checking accounts in addition to share certificates, IRAs, and loans.
  • Make transfers between share/savings, draft/checking, and loan accounts.
  • Transfer advances from your personal line-of-credit loan to share accounts.
  • Review 200 days of share/savings history, 90 days of draft/checking history, 18 months of certificate history, 18 months of open end loan history, and closed end loan history for the life of the loan.
  • Make transfers from your share accounts to other share accounts that you share an association.
  • View check copies and re-order checks.

Our Business Days: Our business days are Monday through Friday, other than legal banking holidays.

Limitations on Transfers: Federal regulations limit transfers for share/savings accounts and money market accounts, if applicable. During any statement period, you may not make more than six withdrawals or transfers to another Credit Union account of yours or to a third party by means of a pre-authorized or automatic transfer. This includes transfers by phone, fax, wire and cable, overdraft transfers to checking and Internet instruction. No more than three of the six transfers may be made by check, draft or debit card, or similar order to a third party. A pre-authorized transfer includes any arrangement with us to pay a third party from your account upon oral or written orders including orders received through the automated clearinghouse (ACH). If you exceed the transfer limitations set forth above in any statement period, the transfer may not be completed, your regular share account and draft account may be subject to a fee, account closure, or suspension or we may revoke your access to “CU Online”. We will not be required to complete a withdrawal or transfer from your account(s) if you do not have enough money in the designated account(s) to cover the transaction; however, we may complete the transaction. You agree not to use “CU Online” to initiate a transaction that would cause the balance in your designated account(s) to go below zero. If you have a line-of-credit, you agree not to use “CU Online” to initiate a transaction that would cause the outstanding balance of your line-of-credit to go above your credit limit. We will not be required to complete such a transaction, but if we do, you agree to pay us the excess amount or improperly withdrawn amount or transferred amount immediately upon our request. We also will refuse to complete your “CU Online” transactions if we have canceled your “CU Online” access, or we cannot complete the transaction for security reasons.

The functions and limitations of “CU Online” may be updated, without notice, at the option of the Credit Union in order to provide improved service to the membership.

Pre-Authorized Payments: You may not use “CU Online” to enter into pre-authorized payment arrangements.

Disclosure of Account Information: You authorize the Credit Union and each of its affiliates to disclose to third parties, agents, and other representatives, including without limitation, consultants, auditors or attorneys, information you have provided or that we or our affiliates have obtained about your Accounts and the transactions associated therewith in the following instances: i) when it is necessary or helpful in completing a transaction; ii) to verify the existence and condition of your Account for a third party, such as a merchant, another financial institution or a credit reporting agency; iii) to an Account verification service, in addition to a credit reporting agency, if we close your Account due to unsatisfactory handling, fraud, attempted fraud or criminal activity; iv) to comply with a law, regulation or court order which applies to us or an affiliate; v) in response to an inquiry about insufficient funds to cover a check you have written; vi) when you authorize us to; vii) to local, state and federal authorities, if we believe a crime may have been committed involving your account; viii) to paying agencies after the death or incapacity of a recipient or beneficiary of recurring direct deposit payments; and/or ix) in response to requests by agents of SLO Credit Union, or its affiliates, such as independent auditors, attorneys or consultants.

Fees for “CU Online”: Currently there is no monthly service fee for using “CU Online”; however, we may implement a fee as required by applicable federal and/or state regulations and in such case, we will notify you as soon as practicable. If at that time, you choose to discontinue using “CU Online”, you must notify us in writing.

Account Statements: Your periodic statement will identify each electronic transaction. You will receive a monthly account statement for each month in which you initiate electronic transactions.

In Case of Errors or Questions About Your Electronic Transfers: In case of errors or questions about electronic transfers, telephone us at the number below, E-mail us at, or send us a written notice to the address below as soon as possible. We must hear from you no later than sixty (60) days after we sent the first statement on which the problem appears.

SLO Credit Union
Attention: “CU Online”
1220 Osos Street, San Luis Obispo, CA 93401

  1. Tell us your name and member number.
  2. Describe the error or the electronic transaction you are unsure about, and explain as clearly as you can why you believe it is an error, or why you need more information.
  3. Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will notify you with the results of our investigation within 10 business days (20 business days if your complaint or question involves a transaction to or from an account within 30 days after the first deposit to the account was made) after we hear from you. We will correct any error promptly. If we need more time, we may take up to 45 days (90 days if your complaint or question involves a transaction to or from an account within 30 days after the first deposit to the account was made) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 days if the complaint or error involves a transaction to or from an account within 30 days after the first deposit to the account was made) for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or questions in writing and we do not receive it within 10 business days, we may not credit your account. If we decide that there was no error, we will send you a written explanation within 3 business days after we finish our investigation. You may request copies of the documents we used in our investigation.

Liability for Unauthorized Transactions: You will be liable for unauthorized access to accounts via “CU Online” to the extent allowed by applicable federal and state law. You must tell us AT ONCE if you believe your Member number, or Logon ID, or any record thereof, has been lost or stolen, or if any of your accounts have been accessed without your authority. You may telephone us at 805-543-5839, E-mail us at, or mail to SLO Credit Union Attention: “CU Online” 1220 Osos Street, San Luis Obispo CA 93407. Telephoning is the best way of minimizing your liability. You could lose all the money in your accounts, plus your maximum overdraft line-of-credit. If you tell us within two (2) business days of the loss, theft, or unauthorized access, you can lose no more than $50 if someone accessed your account without your permission. If you do NOT tell us within two (2) business days after you learn of the loss, theft or unauthorized access, and we can prove we could have stopped someone from accessing your account without permission if you had notified us, you could lose as much as $500.

Further, if your statement shows transfers that you did not make, you must tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not receive any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had notified us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we may extend the time periods.

Transaction That Are Not Completed: If we fail to complete a transfer to or from your designated account(s) on time and in the correct amount, and we have agreed to perform such transfer(s) (with certain exceptions), we may be liable for your losses or damages. We also will not be liable:

  • If we have terminated this Agreement.
  • If you do not have enough money in your account(s) to make the transfer.
  • A legal order directs us to prohibit withdrawals from the account(s).
  • The funds in your designated account(s) are subject to legal process or other encumbrance restricting the transaction.
  • If circumstances beyond our control (such as fire or flood) prevent the transaction from being completed despite reasonable precautions we have taken.
  • You have reported an unauthorized use of your Member Number and Password, reported it as stolen, or requested that we issue a new Password, and we have as a result refused to honor the original Password.
  • If your account is closed, frozen, or funds are uncollected.
  • If you, or anyone authorized by you, commits any fraud or violates any law or regulation.
  • If the transfer would cause your balance to become negative or exceed the credit limit of an established line of credit loan.
  • If any part of “CU Online” is not working properly and you knew about the problem when you started the transactions.
  • If other exceptions are introduced as provided by applicable law.

Additional Terms and Conditions and Other Agreements: In addition to this Agreement, you agree to be bound by, and will comply with, the requirements of applicable Account Disclosure Statements, Credit Union rules and regulations, the rules and regulations of any funds transfer system to which the Credit Union belongs, and applicable state and federal laws and regulations. Moreover, particular services you access through this Site may be subject to additional terms and conditions of the Credit Union or third parties that may appear on this Site or on other web sites or on other materials. You expressly agree to be bound to the terms and conditions associated with those services, in addition to those found in this Agreement.

Evidence: If we go to court for any reason, we can use a copy, microfilm, microfiche, or photograph of any document or person to prove what you owe or that a transaction has taken place and the copy, microfilm, microfiche, or photograph will have the same validity as the original.

Termination: SLO Credit Union reserves the right to terminate this Agreement and your access to this Site, in whole or in part, at any time. You can terminate this Agreement at any time by notifying us in writing and by discontinuing the use of your Logon ID or discontinuing the use of the site. We can also terminate this Agreement and revoke access to “CU Online” at any time. Whether you terminate the Agreement or we terminate the Agreement, the termination will not affect your obligations under this Agreement, even if we allow any transaction to be completed with your Logon ID after this Agreement has been terminated.

Changing This Agreement: We may change any term of this Agreement at any time. If the change results in increased fees for any services, increased liability for you, fewer types of available electronic fund transfers, or stricter limitations on the frequency or dollar amount of transfers, we agree to give you notice of at least 21 days before the effective date of any such change, unless any immediate change is necessary to maintain the security of an account, or our electronic fund transfer system, or for any security reasons. We will post any required notice of change in terms in the newsletter, on our web site, personal E-mail, in a statement message, or postal mail. If advance notice of the change is not required, and disclosure does not jeopardize the security of the account or our electronic fund transfer system, we will notify you of the change in terms within 30 days after the change becomes effective. Your continued use of any or all of the subject system services indicates your acceptance of the change in terms. We reserve the right to waive, reduce, or reverse charges or fees in individual situations. You acknowledge and agree that the applicable deposit agreements and disclosures govern changes to fees applicable to specific accounts.

Notices: All notices from us will be effective when we have mailed them or delivered them to the last known address in the Credit Union’s records or when posted to the website or sent to your personal email. Notices from you will generally be effective once we receive them at SLO Credit Union, Attention: “CU Online” 1220 Osos Street, San Luis Obispo, CA 93401. Notices under the Unauthorized Transaction Section will be effective once you have done whatever is reasonably necessary to give us the information we need, such as by telephoning us.

Collection Expense: If we ever have to file a lawsuit to collect what you owe us, you will pay our reasonable expenses, including attorney’s fees.

Assignment: The Credit Union has the right to assign this Agreement to any now-existing or future direct or indirect subsidiary or affiliate of SLO Credit Union. The Credit Union reserves the right to assign or delegate certain of its rights and responsibilities under this Agreement to independent contractors or other third parties. Your right to use the Site is not transferable or delegable, by express grant, operation of law or otherwise. You have no right to assign, transfer, loan, give away, or disclose your password or any right given to you to obtain information or documents.

Intellectual Property Rights: You hereby acknowledge and agree that the Credit Union exclusively owns all worldwide right, title and interest in and to all contents, graphics, designs, data, computer codes, ideas, know-how, "look and feel," compilations, magnetic translations, digital conversions and other matters included within the Site and related to the Site (collectively "Materials"), and all modifications and derivative works thereof, and all worldwide copyrights, trademarks, service marks, patents, trade dress, trade secrets, moral rights and other intellectual or industrial property rights related thereto. The copying, redistribution, use or publication by you of any of the Materials or any part of the Site, except as allowed by Limited Right to Use Section, is strictly prohibited. You do not acquire any ownership rights to any of the Materials. Our posting of information or materials on the Site does not constitute a waiver of any of our rights in such Materials.

Trademarks: You hereby acknowledge and agree that SLO Credit Union, SLOCU, the logo, and other Credit Union marks on the Site are either trademarks or service marks of SLO Credit Union and shall remain the exclusive property of SLO Credit Union. Other product and company names mentioned on the Site may be trademarks of their respective owners.

Limited Right to Use: Subject to your compliance with the terms of this Agreement, we grant you a limited, non-exclusive, non-transferable, indivisible license, without the right to sublicense, to view, print or download certain contents, graphics, forms or documents from the Site solely for use by you for your own personal use and not for republication, distribution, assignment, sale, preparation of derivative works or other use. No part of any content, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, now known or hereafter devised, other than for your personal use (but not for resale or redistribution).

Editing, Deleting and Modification: We reserve the right in our sole discretion to add, edit or delete any documents, information or other content appearing on the Site.

Indemnity: You agree to indemnify, defend and hold harmless the Credit Union, its officers, directors, shareholders, employees, partners, sponsors, agents, attorneys, representatives, subsidiaries, affiliates, successors and assigns (collectively "Affiliated Parties") from all liabilities, losses, damages, claims and expenses, including reasonable attorneys' fees and costs, whether or not a lawsuit or other proceeding is filed, that in any way arises out of or relates to (a) your breach or violation of this Agreement, (b) your use of the Site, (c) any transactions or other activities you engage in with any third party service providers, third party merchant sites ("Merchants"), or other third parties who are part of our affiliate program or who you access by or through this Site, (d) your infringement or violation of the intellectual property or other rights of third parties, and/or (e) your negligence or willful misconduct. In the event you fail to promptly indemnify and defend such claims and/or pay our expenses, as provided above, the Credit Union shall have the right to defend itself, and in that case, you shall reimburse the Credit Union for all of its reasonable attorney's fees, costs and damages incurred in settling or defending such claims within thirty (30) days of each of the Credit Union's written requests.

No warranty: All warranties, express or implied or statutory, are disclaimed (including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, and/or infringement of third party rights or arising out of a course of conduct or trade custom or usage). You understand and agree that the information and services on this site may contain bugs, errors, problems or other limitations. The Credit Union and its affiliated parties have no liability whatsoever for your use of any information or service provided via the Site. No advice or information, whether oral or written, obtained by you from SLOCU through the site shall create any warranty, representation or guarantee not expressly stated in this agreement. Although we have taken measures to provide security for communications from you to the Credit Union via this site and may have referred to such communication as "secured," SLO Credit Union cannot and does not provide any guaranty or warranty of such security.

Disclaimer and Limits: Except where the law requires a different standard, you agree that neither we nor the service providers affiliated with the site shall be responsible for any loss, property damage or bodily injury, whether caused by the equipment, software, Credit Union, or by Internet browser providers such as Netscape or Microsoft, or by Internet access providers or by online service providers or by an agent or subcontractor of the foregoing. Nor shall the Credit Union or the third party service providers be responsible for any direct, indirect, special, consequential or exemplary damages, whether foreseeable or not, whether based on breach of contract, breach of warranty, tort (including negligence) strict liability or otherwise, that are in any way related to this agreement, the breach thereof, the installation, download, use, or maintenance of the equipment, software, Credit Union services, or Internet browsers or access software, any viruses affecting this site, the use or inability to use this site, the results generated from this use of the site, loss of goodwill or profits, lost business however characterized and/or from any other cause whatsoever. You further agree that each and every provision of this agreement that provides for a limitation of liability, disclaimer of warranties or exclusion of damages is expressly intended to be severable and independent of any other provisions since these provisions represent separate elements of risk allocation between the parties and shall be separately enforced. This site and the information herein would not be provided without such limitations.

Use of Information: We reserve the right, and you authorize us, to use and assign all information regarding uses of the Site by you and all information provided by you in any manner consistent with our Privacy Policy and this Agreement.

Third-Party Services: We allow access to or advertise for Merchants from which you may purchase certain goods or services. You understand that we do not operate or control the products or services offered by Merchants. Merchants are responsible for all aspects of order processing, fulfillment, product performance and warranties, billing and customer service. We are not a party to the transactions entered into between you and any Merchants. You agree that your use of such Merchants is AT YOUR OWN RISK AND IS WITHOUT WARRANTIES OF ANY KIND BY US, EXPRESSED, IMPLIED, STATUTORY OR OTHERWISE INCLUDING, WITHOUT LIMITATION THE IMPLIED WARRANTIES OF TITLE, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, NONINFRINGEMENT OF THIRD PARTY RIGHTS, OR ARISING OUT OF COURSE OF CONDUCT OR TRADE CUSTOM OR USAGE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY DAMAGES OR LOSSES ARISING FROM THE TRANSACTIONS BETWEEN YOU AND ANY MERCHANTS OR FOR ANY INFORMATION APPEARING ON MERCHANT SITES OR ANY OTHER SITE LINKED TO OUR SITE.

Third-Party Merchant Policies: All rules, policies (including privacy policies) and operating procedures of Merchants will apply to you while on such sites. We are not responsible for information provided by you to Merchants. We and the Merchants are independent contractors and neither party has authority to make any representations or commitments on behalf of the other.

Privacy Policy: Our Privacy Policy, as it may change from time to time, is hereby incorporated by reference herein and shall be deemed a part of this Agreement for all interests and purposes.

Credit Card Payments: You represent and warrant that if you are purchasing something from us or from any Merchants that (i) any credit information you supply is true and complete, (ii) charges incurred by you will be honored by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any applicable taxes.

Securities Laws: This Site may include statements concerning our operations, prospects, strategies, financial condition, future economic performance and demand for our products or services, as well as our intentions, plans and objectives, which are forward-looking statements. These statements are based upon a number of assumptions and estimates which are subject to significant uncertainties, many of which are beyond our control. When used on our Site, words like "anticipates," "expects," "believes," "estimates," "seeks," "plans," "intends" and similar expressions are intended to identify forward-looking statements designed to fall within securities law safe harbors for forward-looking statements. The Site and the information contained herein does not constitute an offer or a solicitation of an offer for the sale of any securities. None of the information contained herein is intended to be, and shall not be deemed to be, incorporated into any of our securities-related filings or documents.

Links to Other Websites: The Site contains links to other websites. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us, nor do we maintain any editorial or other control over such websites. Inclusion of any linked website on our Site does not imply approval or endorsement of the linked website by us. If you decide to leave our Site and access these third-party sites, you do so solely at your own risk.

Information and Press Releases: The Site may contain information and press releases about us. While this information was believed to be accurate as of the date prepared, we disclaim any duty or obligation to update this information or any press releases. Information about companies other than ours contained in the press release or otherwise should not be relied upon as being provided or endorsed by us.

Miscellaneous: This Site (excluding linked sites) is controlled by SLO Credit Union from its office within the State of California, United States of America. Both parties agree that this Agreement shall be deemed executed and performed by both parties in San Luis Obispo, California. This Agreement shall be interpreted and enforced according to the substantive laws of the State of California, without application of its conflicts or choice of law rules. Both you and the Credit Union irrevocably submit to the jurisdiction of the state and/or federal courts located in San Luis Obispo, California for any action or proceeding regarding this Agreement, and waive any right to assert the doctrine of forum non conveniens or otherwise object to the jurisdiction or venue of the courts in San Luis Obispo County, California. The Credit Union makes no representation that materials on the Site are appropriate or available for use in locations other than San Luis Obispo, California, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this Site from other locations do so solely on their own initiative and are solely responsible for compliance with local laws.

Any cause of action by you with respect to the Site and/or any information, products or services related thereto, must be instituted within one (1) year after the cause of action arose or be forever waived and barred. All actions shall be subject to the limitations set forth in this Agreement. The language in this Agreement shall be interpreted as in accordance with its fair meaning and not strictly for or against either party. Should any part of this Agreement be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the Site is in conflict or inconsistent with this Agreement, this Agreement shall take precedence. Our failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision.

Attorneys' Fees: In the event a dispute arises regarding this Agreement or the use of the Site, the prevailing party shall be entitled to recover reasonable attorneys' fees and costs incurred, in addition to damages and any other relief to which it is entitled.