Terms, Conditions and Disclosures
for Internet Virtual Branch Home Banking Services

In these TERMS, CONDITIONS AND DISCLOSURES, the words “we”, “us”, and “our” refer to Allied Federal Credit Union. The words “you”, and “your” refer to each person who signs the application for home banking services and each account owner or other person authorized to transact business on any Allied Federal Credit Union account which may be accessed by way of the Allied Federal Credit Union Internet Virtual Branch Home Banking Services (the “services”).

Computer Equipment and Software. You will need computer hardware and software sufficient to enable you to access the Internet. You will need to have an Internet provider and a browser that is SSL compliant such as Microsoft Internet Explorer 4.0 or greater or Netscape Navigator 4.7 or greater. Both browsers are available for download from the Internet VIRTUAL BRANCH Home Banking Services web site. We are not responsible for any loss, damage or injury, whether caused by your equipment or software, the Services, or any technical or editorial errors contained in or omissions from any user instructions related to the Services. We will not be responsible for any direct, indirect, special or consequential damages arising in any way out of the installation, use or maintenance of your equipment, software of the Services, except where the law requires a different standard.

New Services. We may, from time to time, introduce new Services or enhance the existing Services. We will notify you when these new or enhanced Services are available. By using these Services when they become available, you agree that they will be governed by these Terms, Conditions and Disclosures as well as any additional terms, conditions and disclosures we provide to you.

Our Member Service Information. Our Member Service is available at (Metro) 817-856-4444 from 9 a.m. to 5 p.m. (CST) weekdays. Mail may be addressed to:
Allied Federal Credit Union
909 W. Sanford
Arlington, Texas 76012
ATTN: Internet Virtual Branch

Statements. All payments made via the Services will be listed on your monthly Account Statement that you receive from us.

Disclosure of Member’s Liability for Unauthorized Transfers. If you believe your security code has been lost or stolen, you should change your code immediately on the Internet Virtual Branch Home Banking Services. Tell us AT ONCE if you believe your security code has been lost or stolen. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus the maximum limit under your Line-of-Credit). If you believe your security code has been lost or stolen, and you tell us within two (2) business days after you learn of the loss or theft, you can lose no more than $50 if someone used your security code without your permission.
If you do NOT tell us within two (2) business days after you learn of the loss or theft of your security code, and we can prove we could have stopped someone from using your security code without your permission if you had told us, you could lose as much as $500.
Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money you lost after the sixty (60) days if we can prove that we could have stopped someone from taking the money if you had told us in time.
If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.

Telephone Number and Address for Notification in Event of Unauthorized Transfer. If you believe your security code has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, change your security code on your Internet Virtual Branch Account immediately, and call: (817) 856-4444 or write to:
Allied Federal Credit Union
909 W. Sanford
Arlington, Texas 76012
ATTN: Internet Virtual Branch

Disclosure of What Constitutes Business Day. Our business days are Monday through Friday. Holidays observed by Allied Federal Credit Union are not included.

Disclosure of Account Information to Third Parties. We will disclose information to third parties about your account or the transfers you make: (i) where it is necessary for completing transfers, or (ii) in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant, or (iii) in order to comply with government agency or court orders, or (iv) if you give us your written permission.

Disclosure of Right to Stop Payment of Pre-Authorized Transfers, Procedure for Doing So, Right to Receive Notice of Varying Amounts, and Allied Federal Credit Union’s Liability for Failure to Stop Payment.

  • (a) Right to stop payment and procedure for doing so. If you have arranged to have regular payments made from your account, you can stop any of these payments. Here’s how.
    Call us at: (817) 856-4444
    Or write to: Allied Federal Credit Union
    909 W. Sanford
    Arlington, Texas 76012
    ATTN: ACH/Internet Virtual Branch
    in time for us to receive your request three (3) business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing within fourteen (14) days after you call. We will charge you $25.00 for each stop payment order you give.
  • (b) Notice of varying amounts. If these regular payments may vary in amount, the person you are going to pay will tell you ten (10) days before each payment when it will be made and how much it will be.
  • (c) Liability for failure to stop payment of pre-authorized transfers. If you order us to stop one of these payments three (3) business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.
  • (d) Right to revoke authorization for pre-authorized transfers. You may revoke your authorization for any payee to originate pre-authorized transfers from your account by giving us written notification on our prescribed revocation form. You must inform the payee in writing of your revocation. Your revocation will become binding on us once (i) three business days have elapsed from the date of your written revocation and (ii) we have received a copy of your written notice to the payee that your authorization has been revoked.

Disclosure of Allied Federal Credit Union’s Liability for Failure to Make Transfers.

If we do not complete a transfer to or from your account on time in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will NOT be liable, for instance:

  • If you do not obtain a Confirmation Number at the time you initiate a transfer or payment.
  • If, through no fault of ours, you do not have enough money in your account to make the transfer or payment.
  • If the transfer would go over the credit limit on your Line-of-Credit.
  • If the Services, your equipment, or any communications link is not working properly and you know or have been advised by us about the malfunction before you execute the transaction.
  • If circumstances beyond our control (such as, but not limited to, fire, flood, or interference from an outside source) prevent the proper execution of the transaction and we have taken reasonable precautions to avoid these circumstances.
  • Additional exceptions which apply to your PayIT Bill Paying Service are disclosed in the PayIT Bill Paying Service TERMS, CONDITIONS AND DISCLOSURES. There may be other exceptions stated in our agreement with you.

In Case of Errors or Questions About Your Electronic Transfers:

Call us at: (817) 856-4444
Or write to: Allied Federal Credit Union
909 W. Sanford
Arlington, Texas 76012
ATTN: ACH/Internet Virtual Branch

as soon as you can, if you think your statement is wrong or if you need more information about a transfer listed on the statement. We must hear from you no later than sixty (60) days after we send you the FIRST statement on which the problem or error appeared.

  1. Tell us your name and account number.
  2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is in error or why you need more information.
  3. Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.

We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will re-credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not re-credit your account.

If a notice of an error involves a point-of-sale transfer, we will tell you the results of our investigation within twenty (20) days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to ninety (90) days to investigate your complaint or question. If we decide to do this, we will re-credit your account within twenty (20) business days.

If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.

If there is an error on an electronic transfer made through an electronic bill paying service, contact your electronic bill paying service directly for error resolution at the telephone number provided to you by the electronic bill paying service.

Limitations on Transfers from Your Money Market Account and Share Account through Internet Virtual Branch. Government regulations restrict the number of pre-authorized and telephone transfers (including transfers by way of data transmission) from your Money Market Account or your Share Account to no more than six (6) per month. No more than three (3) of the six (6) transfers can be made by check drawn on you Money Market Account. Transfers made through your Internet Virtual Branch Home Banking Services are included when computing the permissible number of monthly transfers made. If you exceed the number of transfers permitted, your account may be subject to closure. Please refer to the Truth-in-Savings Disclosures in your Deposit Agreement for more information concerning transaction limitations.

Additional Terms, Conditions and Disclosures

  • If you add an Internet Virtual Branch Home Banking Service after you have provided us with your written Application, you agree that the Terms, Conditions, and Disclosures of this Agreement will apply to any such service added.
  • You agree to be bound by and comply with applicable state and federal laws and regulations.
  • We reserve the right to terminate your use of the Services, in whole or in part, at any time without prior notice.
  • If you wish to cancel your subscription to the Services, you must notify Member Services. We reserve the right to require written notice of cancellation. You will be responsible for all payments you have requested prior to cancellation and for all other related charges, fees, and taxes incurred. Be sure to cancel all outstanding payment orders before you notify us to cancel the Services. We will not be liable for payments not canceled or made due to the lack of proper notification by you of services cancellation.
  • We may change the Terms, Conditions and Disclosures, and applicable Service fees and charges at any time and we will notify you of any such change.
  • These Terms, Conditions and Disclosures shall be governed by and construed in accordance with the laws of the State of Texas, to the extent not preempted by applicable federal law.

Account Access Services

You will access your account via the Internet by using your user ID and a user-defined security code to:

  1. Make inquiries on your account balances and loan balances.
  2. Make Share, Checking, Share Certificate, and Loan history inquiries.
  3. If you have unused credit on your Line-of-Credit, you may make advances to the limit of your unused credit, and transfer these funds to your Checking, Share, or Money Market accounts.
  4. If you have funds available, you may make the following transfers:

  • Checking to Share
  • Checking to Money Market Account
  • Checking to your Loan
  • Share to Checking
  • Share to Money Market Account
  • Share to your Loan
  • Money Market Account to Checking
  • Money Market Account to Share
  • Money Market Account to your Loan

Note: “Checking” includes First Star Checking, Five Star Checking, Fresh Start Checking, Silver Star Checking, Five Star PLUS Checking, Small Business Checking, and Non-Profit Checking Accounts; “Share” includes the Share, Special Savings, Christmas Club, and Getaway Vacation Club Accounts.

In addition, you may make transfers from your accounts to and from other accounts – Checking, Share, Money Market, and Loans – which you are authorized to use. These accounts may be “family accounts” or “other accounts.” “Family accounts” are those accounts having the same base number, but having distinguishing three-digit suffixes. “Other accounts” are those accounts having member account numbers that are not the same base number as your account. The account owner must sign the Internet Virtual Branch Home Banking application and expressly authorize you to access those accounts. If you or any account owner provides a security code to any other person, enabling that person to access accounts on the Internet Virtual Branch Home Banking Services, all transactions made by that person using the security code will be considered an authorized user of the Internet Virtual Branch Home Banking Services. If any account owner agrees to make one or more of his or her accounts available as “Additional Access Accounts” under the Internet Virtual Branch Home Banking Services Application, that account owner acknowledges and agrees to grant the member named in such Application, complete Internet access to all of that account owner’s accounts. That account owner also agrees that the authorization will supersede any prior authorization, and will continue in effect until we receive written revocation and have a reasonable time to act upon it.