Terms, Conditions and Disclosures for Internet Virtual Branch Home Banking Services
In these TERMS, CONDITIONS AND DISCLOSURES, the words “we”, “us”, and “our” refer to Allied Federal Credit Union. The words “you”, and “your” refer to each person who signs the application for home banking services and each account owner or other person authorized to transact business on any Allied Federal Credit Union account which may be accessed by way of the Allied Federal Credit Union Internet Virtual Branch Home Banking Services (the “services”).
Computer Equipment and Software. You will need computer hardware and software sufficient to enable you to access the Internet. You will need to have an Internet provider and a browser that is SSL compliant such as Microsoft Internet Explorer 4.0 or greater or Netscape Navigator 4.7 or greater. Both browsers are available for download from the Internet VIRTUAL BRANCH Home Banking Services web site. We are not responsible for any loss, damage or injury, whether caused by your equipment or software, the Services, or any technical or editorial errors contained in or omissions from any user instructions related to the Services. We will not be responsible for any direct, indirect, special or consequential damages arising in any way out of the installation, use or maintenance of your equipment, software of the Services, except where the law requires a different standard.
New Services. We may, from time to time, introduce new Services or enhance the existing Services. We will notify you when these new or enhanced Services are available. By using these Services when they become available, you agree that they will be governed by these Terms, Conditions and Disclosures as well as any additional terms, conditions and disclosures we provide to you.
Our Member Service Information. Our Member Service is available at (Metro) 817-856-4444 from 9 a.m. to 5 p.m. (CST) weekdays. Mail may be addressed to:
Statements. All payments made via the Services will be listed on your monthly Account Statement that you receive from us.
Disclosure of Member’s Liability for Unauthorized Transfers. If you believe your security code has been lost or stolen, you should change your code immediately on the Internet Virtual Branch Home Banking Services. Tell us AT ONCE if you believe your security code has been lost or stolen. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus the maximum limit under your Line-of-Credit). If you believe your security code has been lost or stolen, and you tell us within two (2) business days after you learn of the loss or theft, you can lose no more than $50 if someone used your security code without your permission. If you do NOT tell us within two (2) business days after you learn of the loss or theft of your security code, and we can prove we could have stopped someone from using your security code without your permission if you had told us, you could lose as much as $500. Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money you lost after the sixty (60) days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.
Telephone Number and Address for Notification in Event of Unauthorized Transfer. If you believe your security code has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, change your security code on your Internet Virtual Branch Account immediately, and call: (817) 856-4444 or write to:
Disclosure of What Constitutes Business Day. Our business days are Monday through Friday. Holidays observed by Allied Federal Credit Union are not included.
Disclosure of Account Information to Third Parties. We will disclose information to third parties about your account or the transfers you make: (i) where it is necessary for completing transfers, or (ii) in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant, or (iii) in order to comply with government agency or court orders, or (iv) if you give us your written permission.
Disclosure of Right to Stop Payment of Pre-Authorized Transfers, Procedure for Doing So, Right to Receive Notice of Varying Amounts, and Allied Federal Credit Union’s Liability for Failure to Stop Payment.
Disclosure of Allied Federal Credit Union’s Liability for Failure to Make Transfers.
If we do not complete a transfer to or from your account on time in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will NOT be liable, for instance:
In Case of Errors or Questions About Your Electronic Transfers:
Call us at: (817) 856-4444 Or write to: Allied Federal Credit Union 909 W. Sanford Arlington, Texas 76012 ATTN: ACH/Internet Virtual Branch
as soon as you can, if you think your statement is wrong or if you need more information about a transfer listed on the statement. We must hear from you no later than sixty (60) days after we send you the FIRST statement on which the problem or error appeared.
We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will re-credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not re-credit your account.
If a notice of an error involves a point-of-sale transfer, we will tell you the results of our investigation within twenty (20) days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to ninety (90) days to investigate your complaint or question. If we decide to do this, we will re-credit your account within twenty (20) business days.
If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.
If there is an error on an electronic transfer made through an electronic bill paying service, contact your electronic bill paying service directly for error resolution at the telephone number provided to you by the electronic bill paying service.
Limitations on Transfers from Your Money Market Account and Share Account through Internet Virtual Branch. Government regulations restrict the number of pre-authorized and telephone transfers (including transfers by way of data transmission) from your Money Market Account or your Share Account to no more than six (6) per month. No more than three (3) of the six (6) transfers can be made by check drawn on you Money Market Account. Transfers made through your Internet Virtual Branch Home Banking Services are included when computing the permissible number of monthly transfers made. If you exceed the number of transfers permitted, your account may be subject to closure. Please refer to the Truth-in-Savings Disclosures in your Deposit Agreement for more information concerning transaction limitations.
Additional Terms, Conditions and Disclosures
Account Access Services
You will access your account via the Internet by using your user ID and a user-defined security code to:
Note: “Checking” includes First Star Checking, Five Star Checking, Fresh Start Checking, Silver Star Checking, Five Star PLUS Checking, Small Business Checking, and Non-Profit Checking Accounts; “Share” includes the Share, Special Savings, Christmas Club, and Getaway Vacation Club Accounts.
In addition, you may make transfers from your accounts to and from other accounts – Checking, Share, Money Market, and Loans – which you are authorized to use. These accounts may be “family accounts” or “other accounts.” “Family accounts” are those accounts having the same base number, but having distinguishing three-digit suffixes. “Other accounts” are those accounts having member account numbers that are not the same base number as your account. The account owner must sign the Internet Virtual Branch Home Banking application and expressly authorize you to access those accounts. If you or any account owner provides a security code to any other person, enabling that person to access accounts on the Internet Virtual Branch Home Banking Services, all transactions made by that person using the security code will be considered an authorized user of the Internet Virtual Branch Home Banking Services. If any account owner agrees to make one or more of his or her accounts available as “Additional Access Accounts” under the Internet Virtual Branch Home Banking Services Application, that account owner acknowledges and agrees to grant the member named in such Application, complete Internet access to all of that account owner’s accounts. That account owner also agrees that the authorization will supersede any prior authorization, and will continue in effect until we receive written revocation and have a reasonable time to act upon it.