ONLINE BANKING ACCOUNT ACCESS
AGREEMENT AND DISCLOSURE STATEMENT
Stamford Healthcare Credit Union,
Inc.
This Agreement establishes the rules that
cover your electronic access to your account(s) at Stamford Healthcare
Credit Union, (“Credit Union”) through the Online Banking system. You
will be bound by this Agreement when you enroll in Online Banking. You
also accept all the terms and conditions of this Agreement by using the
Online Banking. Please read it carefully and retain for your
records.
This Agreement is also subject to applicable federal laws and the laws
of the State of Connecticut (except to the extent this Agreement can and
does vary from such rules or laws). If any provisions of this Agreement
are found unenforceable or invalid, all remaining provisions will continue
in full force and effect. The headings in the Agreement are for
convenience or reference only and will not govern the interpretation of
the provisions. Any waiver (express or implied) by either party or any
default or breach of this Agreement must be in writing and shall not
constitute a waiver of any other or subsequent default or breach. You may
not assign this Agreement. This Agreement is binding upon your heirs and
the Credit Union’s successors and assigns. Certain of the obligations of
the parties pursuant to this Agreement that by their nature would continue
beyond the termination, cancellation, or expiration of this Agreement
shall survive termination, cancellation, or expiration of this Agreement.
This Agreement, together with the Membership and Account Agreement
constitutes the entire agreement between you and the Credit Union with
respect to the subject matter hereof and there is no understanding or
agreements relative hereto which are not fully expressed herein.
The words “you”, “your”, and “yours” refer to the Stamford Healthcare
Credit Union member(s) jointly and severally. The words “we”, “us”,
“our”, “SHCU” and “Credit Union” refer to Stamford Healthcare. This
Agreement and Disclosure Statement (hereinafter “Agreement”) explains and
describes the types of Electronic Funds Transfers which are available to
you with our Online Banking system. This Agreement also contains your
rights and responsibilities concerning transactions that you make through
the Online Banking, including your rights under the Electronic Funds
Transfer Act.
To qualify for access to the Online Banking, you must be a Credit Union
member in good standing. The Online Banking may not be accessible to
Business and Organizational accounts. Other conditions may apply.
ENROLLING FOR ONLINE BANKING The
member account number and the last four digits of the Social Security
Number are required for initial enrollment to Online
Banking.
- Users will create a Logon ID and Security Code.
- Logon IDs can be between 6 and 50 alpha numeric characters.
- Security Codes can be between 8 and 16 alpha numeric characters. A
minimum of 2 numeric and 2 alpha characters is required.
- You accept responsibility for periodically changing your Logon ID
and protecting the integrity of the Logon ID to protect unauthorized
transactions and account access.
- Granting access to your account via Online Banking to any non-owner
will make you financially liable for all losses or misuse of your
account(s).
- ONLINE BANKING.
You may reach the Online Banking at http://www.shccu.org/. You can use Online Banking 7
days a week, 24 hours a day, 365 days a year, although some or all of
the Online Banking services may not be available occasionally due to
emergency or scheduled system maintenance. The use of your Logon ID is
required to access Online Banking. You can perform the following
transactions on ALL ACCOUNT(S) TO WHICH YOU ARE AUTHORIZED AND HAVE BEEN
GIVEN ACCESS TO:
- Obtain balances and other information on your accounts including
savings, checking, share certificates, IRAs, and loans. Online Banking
does not support information regarding Visa® credit card accounts.
- Make transfers between savings, checking, and loan accounts.
- Transfer advances from your personal line-of-credit loan to personal
accounts.
- View copies of checks and review account history.
- Make transfers from between accounts that you control.
- LIMITATIONS ON TRANSFERS.
Federal
regulations limit transfers for savings accounts and money market
accounts, if applicable. During any statement period, you may not make
more than six withdrawals or transfers to another Credit Union account
of yours or to a third party by means of a pre-authorized or automatic
transfer. This includes transfers by phone, fax, wire and cable, audio
response, overdraft transfers to checking and Internet instruction. No
more than three of the six transfers may be made by check, draft or
debit card, or similar order to a third party. A pre-authorized
transfer includes any arrangement with us to pay a third party from your
account upon oral or written orders including orders received through
the automated clearinghouse (ACH). If you exceed the transfer
limitations set forth above in any statement period, the transfer may
not be completed, your regular share account and draft account may be
subject to a fee, account closure, or suspension or we may revoke your
access to Online Banking. We will not be required to complete a
withdrawal or transfer from your account(s) if you do not have enough
money in the designated account(s) to cover the transaction; however,
we may complete the transaction. You agree not to use Online Banking
to initiate a transaction that would cause the balance in your
designated account(s) to go below zero. If you have a line-of-credit,
you agree not to use Online Banking to initiate a transaction that would
cause the outstanding balance of your line-of-credit to go above your
credit limit. We will not be required to complete such a transaction,
but if we do, you agree to pay us the excess amount or improperly
withdrawn amount or transferred amount immediately upon our request. We
also will refuse to complete your Online Banking transactions if we have
canceled your Online Banking access, or we cannot complete the
transaction for security reasons.
The functions and limitations
of Online Banking may be updated, without notice, at the option of the
Credit Union in order to provide improved service to the
membership.
- FEES FOR ONLINE BANKING.
Currently
there is no monthly service fee for using Online Banking; however, we
may implement a fee as required by applicable federal and/or state
regulations and in such case, we will notify you as soon as practicable.
If at that time, you choose to discontinue using Online Banking, you
must notify us in writing.
- ACCOUNT STATEMENTS.
Your
periodic statement will identify each electronic transaction. You will
receive a monthly account statement for each month in which you initiate
electronic transactions.
- IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR
ELECTRONIC TRANSFERS.
In case of errors or
questions about electronic transfers, telephone us at the number below,
E-mail us at shcu@optimum.net,
or send us a written notice to the address below as soon as possible.
We must hear from you no later than 60 days after we sent the first
statement on which the problem appears.
203-316-9111 option 3 Stamford
Healthcare Credit Union Attention: Online Banking Tandet Center,
Suite 103, 4 Hospital Plaza, Stamford, CT 06902
- Tell us your name and member number.
- Describe the error or the electronic transaction you are unsure
about, and explain as clearly as you can why you believe it is an error,
or why you need more information.
- Tell us the dollar amount of the suspected error. If you tell us
orally, we may require that you send us your complaint or question in
writing within 10 business days. We will notify you with the results of
our investigation within 10 business days (20 business days if your
complaint or question involves a transaction to or from an account
within 30 days after the first deposit to the account was made) after we
hear from you. We will correct any error promptly. If we need more
time, we may take up to 45 days (90 days if your complaint or question
involves a transaction to or from an account within 30 days after the
first deposit to the account was made) to investigate your complaint or
question. If we decide to do this, we will credit your account within
10 business days (20 days if the complaint or error involves a
transaction to or from an account within 30 days after the first deposit
to the account was made) for the amount you think is in error so that
you will have the use of the money during the time it takes us to
complete our investigation. If we ask you to put your complaint or
questions in writing and we do not receive it within 10 business days,
we may not credit your account. If we decide that there was no error,
we will send you a written explanation within three business days after
we finish our investigation. You may request copies of the documents we
used in our investigation.
- LIABILITY FOR UNAUTHORIZED
TRANSACTIONS.
You will be liable for
unauthorized access to accounts via Online Banking to the extent allowed
by applicable federal and state law. You must tell us AT ONCE if you
believe your Member number, or Logon ID, or any record thereof, has been
lost or stolen, or if any of your accounts have been accessed without
your authority. You may telephone us at 203-316-9111 , contact us via
E-mail shcu@optimum.net,
or mail to Stamford Healthcare Credit Union, Attention: Online Banking,
Tandet Center, Suite 103, 4 Hospital Plaza Stamford, CT 06902.
Telephoning is the best way of minimizing your liability. You could
lose all the money in your accounts, plus your maximum overdraft
line-of-credit. If you tell us within two (2) business days of the
loss, theft, or unauthorized access, you can lose no more than $50 if
someone accessed your account without your permission. If you do NOT
tell us within two (2) business days after you learn of the loss, theft
or unauthorized access, and we can prove we could have stopped someone
from accessing your account without permission if you had notified us,
you could lose as much as $500.
Further, if your statement shows
transfers that you did not make, you must tell us at once. If you do
not tell us within 60 days after the statement was mailed to you, you
may not receive any money you lost after the 60 days if we can prove
that we could have stopped someone from taking the money if you had
notified us in time. If a good reason (such as a long trip or a
hospital stay) kept you from telling us, we will extend the time
periods.
- TRANSACTIONS THAT ARE NOT COMPLETED.
If we fail to complete a transfer to or from your
designated account(s) on time and in the correct amount, and we have
agreed to perform such transfer(s) (with certain exceptions), we may be
liable for your losses or damages. Section 3 of this Agreement lists a
number of situations in which we do not agree to complete withdrawals or
transfers. We also will not be
liable:
- If we have terminated this Agreement.
- If through no fault of ours, you do not have enough money in your
account(s) to make the transfer.
- A legal order directs us to prohibit withdrawals from the
account(s).
- The funds in your designated account(s) are subject to legal process
or other encumbrance restricting the transaction.
- If circumstances beyond our control (such as fire or flood) prevent
the transaction from being completed despite reasonable precautions we
have taken.
- You have reported an unauthorized use of your Member Number and
Password, reported it as stolen, or requested that we issue a new
Password, and we have as a result refused to honor the original
Password.
- If your account is closed, frozen, or funds are uncollected.
- If you, or anyone authorized by you, commits any fraud or violates
any law or regulation.
- If the transfer would cause your balance to become negative or
exceed the credit limit of an established line of credit loan.
- If any part of Online Banking is not working properly and you knew
about the problem when you started the transactions.
- If other exceptions are introduced as provided by applicable
law.
- INFORMATION ABOUT YOUR DESIGNATED
ACCOUNTS.
You authorize us to obtain any
information deemed necessary to process your request for access to
Online Banking. Additionally, you agree that we will disclose
information to third parties about your designated account(s) or the
transactions you make:
- Where it is necessary for completing or documenting transactions or
resolving errors involving transactions.
- In order to verify the existence and condition of your designated
account(s).
- In order to comply with orders or subpoenas of government agencies
or courts.
- If you give us written permission.
- OUR BUSINESS DAYS.
Our business days are Monday through Friday, other
than legal banking holidays.
- PRE-AUTHORIZED PAYMENTS.
You
may not use Online Banking to enter into pre-authorized payment
arrangements.
- OUR RULES AND REGULATIONS AND OTHER
AGREEMENTS.
Your designated account(s) may
also be governed by other agreements between you and us. The terms and
conditions of the deposit agreements and disclosures for each of your
Credit Union account(s) as well as your other agreements with the Credit
Union such as loans continue to apply notwithstanding anything to the
contrary in this Agreement.
- EVIDENCE.
If we go
to court for any reason, we can use a copy, microfilm, microfiche, or
photograph of any document or person to prove what you owe or that a
transaction has taken place and the copy, microfilm, microfiche, or
photograph will have the same validity as the
original.
- TERMINATING THIS AGREEMENT.
You
can terminate this Agreement at any time by notifying us in writing and
by discontinuing the use of your Logon ID. We can also terminate this
Agreement and revoke access to Online Banking at any time. Whether you
terminate the Agreement or we terminate the Agreement, the termination
will not affect your obligations under this Agreement, even if we allow
any transaction to be completed with your Logon ID after this Agreement
has been terminated.
- CHANGING THIS AGREEMENT.
We
may change any term of the Agreement at any time. If the change results
in increased fees for any services, increased liability for you, fewer
types of available electronic fund transfers, or stricter limitations on
the frequency or dollar amount of transfers, we agree to give you notice
of at least 21 days before the effective date of any such change, unless
any immediate change is necessary to maintain the security of an
account, or our electronic fund transfer system, or for any security
reasons. We will post any required notice of change in terms in the
quarterly newsletter, on our web site, personal E-mail, or postal mail.
If advance notice of the change is not required, and disclosure does not
jeopardize the security of the account or our electronic fund transfer
system, we will notify you of the change in terms within 30 days after
the change becomes effective. Your continued use of any or all of the
subject system services indicates your acceptance of the change in
terms. We reserve the right to waive, reduce, or reverse charges or
fees in individual situations. You acknowledge and agree that the
applicable deposit agreements and disclosures govern changes to fees
applicable to specific accounts.
- NOTICES.
All
notices from us will be effective when we have mailed them or delivered
them to the last known address in the Credit Union’s records. Notices
from you will generally be effective once we receive them at Stamford
Healthcare Credit Union, Attention: Online Banking, 166 West Broad
St.,Suite T-02, Stamford, CT 06902. Notices under Section 6 will be
effective once you have done whatever is reasonably necessary to give us
the information we need, such as by telephoning
us.
- COLLECTION EXPENSE.
If
we ever have to file a lawsuit to collect what you owe us, you will pay
our reasonable expenses, including attorney’s
fees.
- GOVERNING LAW.
This Agreement is governed by the Bylaws of the
Credit Union, federal laws and regulations, and the laws and regulations
of the state of Connecticut. Any disputes regarding this Agreement
shall be subject to the jurisdiction of the court of the county in which
the Credit Union is located. |