This Agreement establishes the rules that cover electronic access to your account(s) at RGV Credit Union (“RGVCU”) through the RGVCU Online system. You will be bound by this Agreement when you enroll in RGVCU Online. You also accept all the terms and conditions of this Agreement by using RGVCU Online. Please read it carefully and retain for your records.

This Agreement and Disclosure Statement (hereinafter “Agreement”) explains and describes the types of Electronic Funds Transfers which are available to you through RGVCU Online. This Agreement also contains your rights and responsibilities concerning transactions that you make through RGVCU Online, including your rights under the Electronic Funds Transfer Act.

To utilize RGVCU Online, you must be a member in good standing. RGVCU Online may not be accessible to Business and Organizational accounts.

You are responsible for the installation, maintenance, and operation of your computer and software. The credit union will not be responsible for any errors or failures involving any telephone service, Internet service provider, your software installation, or your computer.

Transactions are subject to your Deposit Account Contract and transactions involving a loan account will be subject to the loan agreement(s) for the applicable loan.

Other conditions may apply.

The member Account Number, Social Security Number and Address Number are required for initial enrollment to RGVCU Online.
Users will create a personalized Logon ID and Security Code.
Logon IDs can be between 6 and 50 alpha numeric characters.
Security Codes can be between 8 and 16 alpha numeric characters. A minimum of 2 numeric and 2 alpha characters is required.
You accept responsibility for periodically changing your Logon ID and protecting the integrity of the Logon ID to protect unauthorized transactions and account access. Granting access to your account via RGVCU Online to any non-owner will make you financially liable for all losses or misuse of your account(s).

    The web address for RGVCU Online is www.rgvcu.coop. RGVCU Online will be available for your convenience twenty-four (24) hours per day. However, this service may be interrupted for data processing or emergency or scheduled site maintenance.

    The use of your Logon ID is required to access RGVCU Online. You can perform the following transactions on ALL ACCOUNT(S) TO WHICH YOU ARE AUTHORIZED AND HAVE BEEN GIVEN ACCESS TO:

    1. Obtain balances and history information on savings, checking and club accounts in addition to certificates and loan accounts. RGVCU Online does NOT support information regarding MasterCard® credit card accounts, student loan accounts or mortgages.
    2. Transfer funds between your savings, checking, and loan accounts.
    3. View check copies.

    Federal regulations limit transfers for share/savings accounts and club accounts. During any statement period, you may not make more than six withdrawals or transfers to another Credit Union account of yours or to a third party by means of a pre-authorized or automatic transfer. This includes transfers by phone, fax, wire and cable, audio response, overdraft transfers to checking and Internet instruction. No more than three of the six transfers may be made by check, draft or debit card, or similar order to a third party. A pre-authorized transfer includes any arrangement with us to pay a third party from your account upon oral or written orders including orders received through the automated clearinghouse (ACH). If you exceed the transfer limitations set forth above in any statement period, the transfer may not be completed, your regular share account and draft account may be subject to a fee, account closure, or suspension or we may revoke your access to RGVCU Online. We will not be required to complete a withdrawal or transfer from your account(s) if you do not have enough money in the designated account(s) to cover the transaction; however, we may complete the transaction. You agree not to use RGVCU Online to initiate a transaction that would cause the balance in your designated account(s) to go below zero. We also will refuse to complete your RGVCU Online transactions if we have canceled your RGVCU Online access, or we cannot complete the transaction for security reasons.

    The functions and limitations of RGVCU Online may be updated, without notice, at the option of the Credit Union in order to provide improved service to the membership.

    Currently there is no monthly service fee for using RGVCU Online; however, we may implement a fee as required by applicable federal and/or state regulations and in such case, we will notify you as soon as practicable. If at that time, you choose to discontinue using Online Banking, you must notify us in writing.

    Your periodic statement will identify each electronic transaction. You will receive a monthly account statement for each month in which you initiate electronic transactions.

    In case of errors or questions about electronic transfers, telephone us at the number below, E-mail us at new accounts@rgvcu.coop, or send us a written notice to the address below as soon as possible. We must hear from you no later than sixty (60) days after we sent the first statement on which the problem appears.
       Attention: RGVCU Online
       2910 E. Grimes, Harlingen, TX 78550-4514

    1. Tell us your name and member number.
    2. Describe the error or the electronic transaction you are unsure about, and explain as clearly as you can why you believe it is an error, or why you need more information.
    3. Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will notify you with the results of our investigation within 10 business days (20 business days if your complaint or question involves a transaction to or from an account within 30 days after the first deposit to the account was made) after we hear from you. We will correct any error promptly. If we need more time, we may take up to 45 days (90 days if your complaint or question involves a transaction to or from an account within 30 days after the first deposit to the account was made) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 days if the complaint or error involves a transaction to or from an account within 30 days after the first deposit to the account was made) for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or questions in writing and we do not receive it within 10 business days, we may not credit your account. If we decide that there was no error, we will send you a written explanation within 3 business days after we finish our investigation. You may request copies of the documents we used in our investigation.

    You will be liable for unauthorized access to accounts via RGVCU Online to the extent allowed by applicable federal and state law. You must tell us AT ONCE if you believe your Member number, or Logon ID, or any record thereof, has been lost or stolen, or if any of your accounts have been accessed without your authority. You may telephone us at 956-423-5792, E-mail us at newaccounts@rgvcu.coop, or mail to: RGVCU, Attention: RGVCU Online, 2910 E. Grimes, Harlingen, TX 78550-4514. Telephoning is the best way of minimizing your liability. You could lose all the money in your accounts, plus your maximum overdraft advance allowance. If you tell us within two (2) business days of the loss, theft, or unauthorized access, you can lose no more than $50 if someone accessed your account without your permission. If you do NOT tell us within two (2) business days after you learn of the loss, theft or unauthorized access, and we can prove we could have stopped someone from accessing your account without permission if you had notified us, you could lose as much as $500.

    Further, if your statement shows transfers that you did not make, you must tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not receive any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had notified us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.

  7. Transactions That Are Not Completed.
    If we fail to complete a transfer to or from your designated account(s) on time, in the correct amount, and we have agreed to perform it, with certain exceptions, we will be liable for your losses or damages. This agreement lists a number of situations in which we do not agree to complete withdrawals or transfers. We also will not be liable:

    • If we have terminated this Agreement.
    • If through no fault of ours, you do not have enough money in your account(s) to make the transfer.
    • A legal order directs us to prohibit withdrawals from the account(s).
    • The funds in your designated account(s) are subject to legal process or other encumbrance restricting the transaction.
    • If circumstances beyond our control (such as fire or flood prevent the transaction from being completed despite reasonable precautions that we have taken.
    • You have reported an unauthorized use of your Member Number and Password, reported it as stolen, or requested that we issue a new Password, and has as a result refused to honor the original Password.
    • If your account is closed, frozen or funds are uncollected.
    • If you, or anyone authorized by you, commits any fraud or violates any law or regulation.
    • If the transfer would cause your balance to become negative or exceed the credit limit of an established line of credit loan.
    • If any part of the Online Banking is not working properly and you knew about the problem when you started the transactions.
    • There may be other exceptions as provided by applicable law.

    Our business days are Monday through Friday, other than legal banking holidays.

    You may not use Online Banking to enter into pre-authorized payment arrangements.

    Your designated account(s) may also be governed by other agreements between you and us. The terms and conditions of the deposit agreements and disclosures for each of your Credit Union account(s) as well as your other agreements with the Credit Union such as loans continue to apply notwithstanding anything to the contrary in this Agreement.

    You can terminate this Agreement at any time by notifying us in writing and by discontinuing the use of your Logon ID. We can also terminate this Agreement and revoke access to RGVCU Online at any time. Whether you terminate the Agreement or we terminate the Agreement, the termination will not affect your obligations under this Agreement, even if we allow any transaction to be completed with your Logon ID after this Agreement has been terminated.

    We may change any term of the Agreement at any time. If the change would result in increased fees, if applicable, for any services, increased liability for you, fewer types of available electronic fund transfers, or stricter limitations on the frequency or dollar amount of transfers, we agree to give you notice of at least thirty (30) days before the effective date of any such change, unless any immediate change is necessary to maintain the security of an account, or our electronic fund transfer system, or for any security reasons. We will post any required notice of change in terms in the quarterly newsletter, on our web site, or postal mail. If advance notice of the change in not required, and disclosure does not jeopardize the security of the account or our electronic fund transfer system, we will notify you of the change in terms within 30 days after the change become effective. Your continued use of any or all of the subject system services indicates your acceptance of the change in terms, we reserve the right to waive, reduce or reverse charges or fees in individual situations. You acknowledge and agree that the applicable deposit agreements and disclosures govern changes to fees applicable to specific accounts. The Credit Union reserves the right to terminate your access to Online Banking if you fail to adhere to these rules or abuse any of these services or your Credit Union account.

    Your account(s) is governed by your Deposit Account Contract. Please review your contract for other terms and conditions.

    This Agreement is governed by the Bylaws of the Credit Union, the law of the State of Texas, federal laws and regulations, federal reserve regulations, and operating letters, clearing house rules, and the recognized financial institution practices used in the areas our Credit Union serves, as amended from time to time. If any term of this Contract is in conflict with the applicable law, that term will be nullified to the extent that it is inconsistent with the law, and the law will govern. Should any term of this Contract be declared invalid, unenforceable, or unlawful by a court, that term will not affect the validity of any other terms of this Contract, which will continue in full force and effect.