PCM Credit Union Virtual Branch Online Services Account Agreement and Disclosure

This agreement between you and PCM Credit Union contains the terms, conditions and disclosures for Virtual Branch Online Services (also stated on the website as Virtual Branch Services). Virtual Branch allows you to access your deposit accounts, loans, and lines of credit, and you are subject to the rules and regulations governing the general use of those accounts.

You will need to obtain an internet account and use compliant browser software to use Virtual Branch services. The installation, maintenance, and operation of those items are your responsibility. PCMCU is not responsible for any errors or failures of your computer equipment or internet connection software. Virtual Branch can be used at any time, 24 hours a day; however, certain system maintenance or malfunctions may make it unavailable at times.

A. Services Offered
You may perform the following functions with your accounts using PCMCU Virtual Branch Service:

  1. Obtain account balances and transaction information from your designated accounts.
  2. Transfer funds between your designated shares and loans.
  3. Transfer funds from your account to the primary savings or checking account of another preauthorized PCMCU member.
  4. Download account information from your designated account into a financial management software package.
  5. Receive free account statements electronically with online eStatement services.
  6. Pay bills free online with Billpay services.

B. Security Code
A SECURITY CODE is used for your protection. You agree to:

  1. Not disclose the SECURITY CODE or otherwise make it available to anyone else.
  2. Use the SECURITY CODE as instructed.
  3. Promptly notify PCMCU of any loss or theft of the SECURITY CODE.
  4. Be liable for the SECURITY CODE and for its authorized use as described in this account agreement and disclosure.

Your SECURITY CODE must have a minimum of 8 characters and a maximum of 16 and must be made up of at least TWO alpha and TWO numeric characters. For your security, your SECURITY CODE should not be any part of your social security number, address, birth date, telephone number, or other numbers which could be easily deciphered by another person.

You may also change your SECURITY CODE at any time through Virtual Branch.

D. Periodic Statements
You will receive a monthly account statement from us if you have a checking account. You will receive a statement at least quarterly if you only have savings and/or loan accounts.

E. Suspension of Privileges
We may at any time, and at our sole discretion, limit or cancel the Virtual Branch Service we offer you. Specifically, we reserve the right to cancel access to Virtual Branch if services have not been used within any three month time period.

F. Fees
There are no fees for Virtual Branch Services. PCMCU reserves the right to initiate or increase fees at any time upon proper notification to you.

G. Online Transactions
All transactions done thru the Virtual Branch Service are posted online - real time. The information you view is accurate at the moment you conduct the transaction. However, this service may be unavailable for a few hours on the last day of the month, quarter, and year, due to accounting procedures.

H. Your Liability for Unauthorized Transactions.
Contact us at once if you believe there has been an unauthorized transaction on your account or if you believe your Virtual Branch SECURITY CODE has been lost or stolen. Telephoning is the best way to keep your possible losses down. You can lose no more than $50 if you fail to give us notice of a lost or stolen SECURITY CODE, you will be liable for the lesser of:

  1. $50; or
  2. The amount of any money, property, or services obtained by unauthorized use of the SECURITY CODE before you gave us notice.

Also, if your statement shows transactions that you did not make, contact us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days, if we can prove that we could have stopped someone from taking the money if you had told us in time.

If you believe your SECURITY CODE has been lost or stolen, or that someone has transferred or may transfer money from your account without your permission, call or write us at the telephone number and address listed in this brochure.

I. Error Resolution
In case of errors or questions about Virtual Branch Services; if you think your statement is wrong; or if you need more information about a transfer listed on the statement, call or write us at the telephone number or address listed in this disclosure, as soon as you can. We must hear from you no later than 60 days after we send the first statement on which the problem or error appeared.

  1. Tell us your name and account number.
  2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
  3. Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will tell you the results of our investigation within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this we will re-credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or questions in writing and we do not receive it within 10 business days, we may not re-credit your account.

If we decide that there was no error, we will send you a written explanation within three business days after we finish our investigation and your account will be adjusted accordingly. You may ask for copies of the documents that we used in our investigation.

J. How to Notify Us
If you believe your SECURITY CODE has been lost or stolen, you should contact PCMCU to change the SECURITY CODE immediately, or log into Virtual Branch where you may change it yourself in the Self Service tab. If someone has accessed or may have accessed funds from your deposit account without your permission, call us during regular business hours at (920) 499-2831, Toll Free at (877) 373-4023, or write:

PCM Credit Union
Attention: Accounting Dept.
601 Willard Drive
Green Bay, WI 54304

K. Amendments
From time to time, we may amend this agreement. If any amendment results in greater cost or liability to you or stricter limitations on the frequency or dollar amount of transfers, we will give you at least 30 days notice by mailing a copy of the amendment to you at your most recent address shown on our records.