Terms and Conditions

Northwestern Mutual Credit Union Online Banking and Bill Pay Service Terms and Conditions

The following terms and conditions govern the manner in which Northwestern Mutual Credit Union, (hereafter referred to as Us, We, Our) will provide Virtual Branch Internet Services (Services) to You.

Our Member Service Information
Our Member Service Department is available at 414-665-3423 from 8:00am to 4:00pm CST Monday through Friday.

E-mail can be sent to the Member Service Department via the Virtual Branch E-Mail feature 24 hours a day. Mail may also be addressed to:

Northwestern Mutual Credit Union
Attn: Member Services
720 E. Wisconsin Avenue Rm E02D
Milwaukee, WI 53202

Services
You authorize Us to utilize IntegraSys to provide the Services to You on Our behalf.

Payment of taxes, court directed payments and payments to payees outside the United States via the Service are prohibited.

We reserve the right to refuse to make any payment and/or transfer.

Funds will arrive at Your targeted Merchant and/or Account as close as reasonably possible to the date designated by You in Your payment and/or transfer instruction (Payment Date). Subject to the terms and conditions of this Agreement, You authorize Us, and any third party acting on Our behalf, to choose the most effective method to process Your payment and/or transfer, including, without limitation, electronic, paper or some other draft means. For each properly instructed payment to an eligible Merchant and/or transfer to a targeted Account You will receive a transaction confirmation number (Confirmation Number). The Payment Date indicated by You must always be a Business Day (as defined below). If it is not, the Payment Date will be deemed to be the first Business Day after the date indicated.

UNLESS YOU RECEIVE A CONFIRMATION NUMBER, WE SHALL NOT BE LIABLE FOR ANY FAILURE TO MAKE A PAYMENT AND/OR TRANSFER, INCLUDING ANY FINANCE CHARGES OR LATE FEES INCURRED AS A RESULT. IT IS IMPORTANT THAT THE SELECTED PAYMENT DATE BE BEFORE THE MERCHANT DUE DATE, NOT THE LATE DATE. ALSO, SINCE THE TIME FOR US TO PROCESS YOUR PAYMENT VARIES ACCORDING TO THE PARTICULAR MERCHANT, YOU MUST BECOME FAMILIAR WITH THE PAYMENT PROCESSING TIME FOR EACH MERCHANT YOU DESIRE TO PAY, AND ALLOW THE APPROPRIATE NUMBER OF BUSINESS DAYS BETWEEN THE PAYMENT DATE AND THE MERCHANT DUE DATE. SUBJECT TO THE LIMITATION DISCUSSED BELOW, IF YOU FOLLOW THE PROCEDURES DESCRIBED IN THIS AGREEMENT FOR PAYMENTS, AND YOU ARE ASSESSED A PENALTY OR LATE CHARGE, WE WILL REIMBURSE YOU FOR THAT LATE CHARGE UP TO A MAXIMUM OF FIFTY DOLLARS ($50.00). IN THE EVENT THAT YOU DO NOT ADHERE TO THE OBLIGATIONS SET FORTH IN THIS AGREEMENT, OR YOU SCHEDULE A PAYMENT LESS THAN THE NUMBER OF BUSINESS DAYS BEFORE THE DUE DATE REQUIRED FOR A PARTICULAR MERCHANT, YOU WILL BEAR FULL RESPONSIBILITY FOR ALL PENALTIES AND LATE FEES AND WE WILL NOT BE LIABLE FOR ANY SUCH CHARGES OR FEES. THE SERVICE ASSUMES NO LIABILITY FOR THE LATE POSTING OR MISAPPLICATION OF PAYMENT ONCE FUNDS ARE RECEIVED BY MERCHANTS. THIS ABSENCE OF LIABILITY, HOWEVER, DOES NOT PRECLUDE SERVICE FROM WORKING TO RESOLVE THESE TYPES OF ISSUES WHEN THEY ARISE. IF REQUIRED WE WILL BE RESPONSIBLE FOR PROVIDING PROVISIONAL CREDIT IF PAYMENT DISPUTES THIS ACTION.

Limitation
Under no circumstances will We be liable if We are unable to complete any payments and/or transfers initiated in a timely manner via the Service(s) because of the existence of any one or more of the following circumstances:

You do not obtain a Confirmation number at the time You initiate a payment and/or transfer.

The designated Account does not contain sufficient funds to complete the payment and/or transfer.

You have closed the designated Account.

We have identified You as a credit risk and have chosen to terminate Your subscription to the Service(s).

The Service(s), Your equipment, or any communications link is not working properly and You know or have been advised by Us about the malfunction before You execute the transaction.

You have not provided Us with the correct information including the correct payment remittance address and/or account numbers for those Merchants to whom You wish to direct payment.

The Merchant mishandles or delays handling payments sent by Us.

Circumstances beyond our control (such as, but not limited to, fire, flood, or interference from an outside source) prevent the proper execution of the transaction and We have taken reasonable precautions to avoid these circumstances.

WE ARE NOT RESPONSIBLE FOR ANY OTHER LOSS, DAMAGE OR INJURY, WHETHER CAUSED BY YOUR EQUIPMENT OR SOFTWARE, THE SERVICES, OR ANY TECHNICAL OR EDITORIAL ERRORS CONTAINED IN OR OMISSIONS FROM ANY PUBLICATION OR ON-LINE HELP GUIDE RELATED TO THE SERVICES. WE SHALL NOT BE RESPONSIBLE FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGE ARISING IN ANY WAY OUT OF THE INSTALLATION, USE OR MAINTENANCE OF YOUR EQUIPMENT, SOFTWARE OR THE SERVICES, EXCEPT WHERE THE LAW REQUIRES A DIFFERENT STANDARD.

Payment Cancellation/Modification
Except for those transfers which are completed immediately, You may cancel or modify a payment and/or transfer up to 12:59 p.m. Central Standard Time (CST) on the day of the scheduled payment and/or transfer.

Statements
All payments and/or transfers made via the Services will be listed on Your monthly Account Statement that you receive from Us.

New Services
We may, from time to time, introduce new services or enhance the existing Services. We shall notify You of the existence of these new or enhanced services. By using these services when they become available, You agree to be bound by the obligations concerning these services, which will be sent to You.

Care of Your User ID and Security Code
You agree that You will not give your Services User ID (User ID) and security code (Security Code) or make it available to any other person. If You believe that Your Security Code has been lost or stolen, or that someone has made payments and/or transfers using Your Security Code without Your permission, notify Us IMMEDIATELY by phone any time during Member Service Department hours or send an electronic message through the E-Mail feature.

Your Liability for Unauthorized Payments or Unauthorized Transfers
If you believe that your Security Code has been lost or stolen, notify Us IMMEDIATELY as provided above in order to keep your possible losses down. If you notify Us within two (2) Business Days after You learn of the loss or theft, your maximum liability is $50.00.

If you do NOT notify Us within two (2) Business Days after You learn of the loss or theft of your Security Code, and We can prove that We could have prevented someone from using Your Security Code if You had told Us in time, Your maximum liability is $ 500.00.

If your Statement shows payments and/or transfers that You did not make, notify Us IMMEDIATELY. If You do not notify Us within sixty (60) days after the Statement was mailed or delivered to You, You may be liable for the loss if We can prove that such a loss would not have occurred if you had notified us within sixty (60) days.

Errors and Questions – Whom to Contact Upon Loss
Contact Us as soon as possible at either the address or telephone number described above if You think that a payment and/or transfer listed on Your statement is in error or if You need more information about a payment and/or transfer listed on the Statement. We must hear from You no later than sixty (60) days after You received the first Statement on which the problem or error appeared. When You call or write Us, You must:

Tell Us Your name, User ID and Member Number.

Describe the payment and/or transfer You are unsure about (Merchant name and Address, Account information, Transaction Date, Transaction Amount) and explain as clearly as You can why You believe it is an error or need more information. If possible, please provide Us with the Confirmation Number for such transaction.

Tell Us the dollar amount of the suspected error. If You tell Us orally, or by using the Services’ electronic mail, We may require that You send Your complaint in writing within ten (10) Business Days. We will tell You the result of Our investigation within ten (10) Business Days after We receive Your complaint and will correct any Services error promptly. If We need more time, We may take up to forty-five (45) days to investigate the complaint or question. If We decide to do this, We may recredit Your Account within ten (10) Business Days after we hear from you, for the amount You think is in error in order that You may have the use of the money during the time it takes to complete Our investigation. If We ask You to put Your question or complaint in writing and We do not receive it within ten (10) Business Days, We may not recredit Your Account.

If We decide that there was no error, We will mail or transmit to You a written explanation within three (3) Business Days after We have completed the investigation, and within ten (10) Business days of the date of such explanation, We will debit Your account the amount previously recredited to You for use during the time We took to complete Our investigation. You may ask for copies of documents used during Our investigation.

Disclosure of Account Information to Third Parties
We will only disclose information to third parties about Your Payment Accounts:

When it is necessary for completing payments and/or transfers;

In order to comply with a government agency or court order; or

If You give us Your written permission.

Service Charge
There is no monthly service charge for Virtual Branch Home Banking Service. We reserve the right to charge an inactivity fee of $4.95 per month for Bill Pay Services. Inactivity for purposes of this fee is defined as a period of two consecutive calendar months.

Termination of Privileges
We may at any time, and at our sole discretion, limit or terminate the Virtual Branch services we offer you. Specifically, we reserve the right to terminate the access to the Home Banking service and/or the Bill Pay Service when deemed to be inactive by Us. These Services will be deemed inactive if not used in any 60 day period.Any questions relating to termination or reinstatement of service can be directed to Member Services via phone or e-mail.

Fee Schedule
You agree to pay Us any fees associated with Virtual Branch Services which will be published in our Fee Schedule and made available at your request.

Additional Terms and Conditions

In addition to the foregoing, You agree to be bound by and comply with the requirements of all publications, on-line help, On-Line Users Guide and applicable state and federal laws and regulations. We agree to be bound by them too.

You may cancel Your subscription to the Services, upon thirty (30) days prior notice to the Member Service Department. You will be responsible for all payments and/or transfers You have requested prior to termination and for all other charges, fees, and taxes incurred. BE SURE TO CANCEL ALL OUTSTANDING PAYMENT AND/OR TRANSFER ORDERS BEFORE YOU NOTIFY US TO TERMINATE THE SERVICE. WE WILL NOT BE LIABLE FOR PAYMENTS AND/OR TRANSFERS NOT CANCELLED OR MADE DUE TO YOUR ACTIONS RELATED TO SERVICE TERMINATION.

These Terms and Conditions, all publications, and applicable Service fees and charges may only be altered or amended by Us. In such event, We shall send notice to You at your listed address or transmit notice of the alteration or amendment over the Services. Your use of the Services following receipt of such notice constitutes acceptance of such alterations or amendments.

In the event of a dispute regarding the Services, You and We agree to resolve this dispute by looking to these Terms and Conditions. These Terms and Conditions shall supersede any and all other representations made by You or Our employees.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Wisconsin.

Business Days are Monday through Friday excluding normal banking holidays.