Newport News Municipal Employees' Credit Union provides eBanking (an Internet home banking service) to our members at no cost. Please scroll through the disclosure information. By accessing this disclosure, you acknowledge electronic receipt of NNMECU's EFT Disclosure and Agreement. You agree that you have read this Agreement in its entirety and will abide by its terms and conditions. An agreement to the terms and conditions read must be submitted before entry into eBanking is allowed.

Availability Schedule for eBanking
Our goal is to provide availability 24-hours a day, seven days a week. At this time, however, this is not possible due to required system maintenance and other processing requirements. There will be a notification screen during any times that eBanking is not available.

Posting Time for Transactions
eBanking is Real-Time. The transactions take place immediately, provided there are no holds on your accounts and the funds are available for transfer. After 7:15 pm however, the transactions are posted using the next business date. A transaction results page will display the post date, transfer amount and the previous and new balances of both accounts used for the transfer. A reference number will be shown on this page. We recommend that you record this information for your records. (The page may be printed.) The transaction can also be viewed in history.

Time Frame for Responding to Messages to NNMECU
Your e-mail message is important to us and will be processed in as timely a manner as possible.

Password Confidentiality
Your Password is your electronic signature, which identifies you to us and authenticates and validates the directions given by you, just as your actual signature and other proof identify you and validate your directions to us. Your Password is an identification code that is personal and confidential and you acknowledge that the use of your Password with eBanking is a security method by which we are helping you to maintain the security of your account(s). Therefore, YOU AGREE NOT TO DIVULGE YOUR PASSWORD TO ANYONE AND TO TAKE ALL REASONABLE PRECAUTIONS TO PROTECT OTHERS FROM LEARNING YOUR PASSWORD.

Security of Newport News Municipal Employees' Credit Union and the Internet
When using eBanking you are using a secure site. We are committed to online technology and have taken steps to ensure that accessing your accounts via the Internet is safe and secure.

Privacy
The privacy of the communications between you (your browser) and our servers is ensured using cryptography. Cryptography scrambles messages exchanged between your browser and our online banking server. Encryption happens as follows: When you go to the sign-on page for online banking, your browser establishes a secure session with our server. The secure session is established using a protocol called Secure Sockets Layer (SSL) Encryption. This protocol requires the exchange of what are called public and private keys. Keys are random numbers chosen for that session and are only known between your browser and our server. After the keys are exchanged, your browser will use the numbers to scramble (encrypt) the messages sent between your browser and our server. Both sides require the keys because they need to de-scramble (decrypt) the messages when they are received. The SSL protocol, not only ensures privacy, but also ensures that no other browser can "impersonate" your browser, nor alter any of the information sent. You can tell whether your browser is in secure mode by looking for the secured lock symbol at the bottom of your browser window.

The numbers used as encryption keys are analogous to combination locks. The strength of encryption is based on the number of possible combinations that a lock can have. As the number of possible combinations grows, it becomes less likely that anyone would be able to guess the combination in order to decrypt the message. Today's browsers offer 40-bit encryption or 128-bit encryption. Both result in a large number of possible combinations, 240 and 2128, respectively. Our servers are compatible with both, however we recommend the use of 128-bit capable browsers.

Authorization
It is also important to verify that only authorized persons log into home banking. This is achieved by verifying your password. When you submit your password, it is compared with the password we have stored in our secure data center. We allow you to enter your password incorrectly five (5) times. If you enter your password incorrectly five times, your online banking account will be locked until you call us to reinitialize the account. We monitor and record "bad-login" attempts to detect any suspicious activity (i.e., someone trying to guess your password). You play a crucial role in preventing others from logging on to your account. Never use passwords that are easy to guess. Examples of bad passwords are: Birth dates, first names, pet names, addresses, phone numbers, social security numbers, etc. Never reveal your password to another person. You should periodically change your password in the User Option screen of online banking.

Network Security
The credit union has taken the necessary steps to ensure that our Internet account access service is secure and that your account information remains confidential. However, it is also your responsibility to play an active role in protecting the security of your accounts. The following are ways that you can protect yourself and your accounts:

• Never divulge your password to anyone.
• Change your password on a regular basis; however, if you think your password may have been compromised change it immediately and contact the credit union.
• Do not walk away from your computer in the middle of an active eBanking session. If you are logged on, and walk away, anyone can sit down to your computer and have immediate access to your account(s). Always remember to log off when you are finished with your sessions.

Viewing eBanking Screens
Within eBank you will find the screens user friendly. Should a question arise, simply press the icon labeled HELP.

Electronic Funds Transfer Act
The following information defines and describes the types of electronic fund transfers that are available to members with NNMECU eBanking service. It also contains your rights and responsibilities concerning these transactions, including your rights under the Electronic Transfers Act. Please read this disclosure carefully because it tells you your rights and obligations for the transactions listed. You may want to print it or save it for future use.

You may use eBanking with your Password utilizing your personal computer to access account information and to perform certain transactions on accounts for which you are authorized. The following services are available:

• Transfer funds from checking to checking
• Transfer funds from checking to shares
• Transfers funds from checking to any other deposit account with us under the same account number or to an account which you are joint except IRA Regular share account(s) or certificate(s).
• Transfer funds from share to checking
• Transfer funds from share to any other deposit account with us except IRA Regular share account(s) or certificate(s). Please see limitation on use regarding frequency of transfers.

The above transfers are allowed between joint ownership accounts if set up by the credit union.

• Transfer funds from Line of Credit to checking
• Transfer funds from Line of Credit to share
• Make payments from checking to loan accounts with us
• Make payments from share to loans with us
• Make payments from checking to NNMECU credit card (your credit card balance will reflect your payment within 2 business days)
• Make payments from share to NNMECU credit card (your credit card balance will reflect your payment within 2 business days)
• View the balance history and transaction history of your checking, savings and loans
• For security purposes, a maximum dollar amount for transfers may be imposed.

Limitations on Frequency of Transfers
During any month, there may not be more than six withdrawals or transfers from your share account to another credit union account of yours or to a third party by means of a pre-authorized or automatic transfer, telephonic order of instruction, or computer transactions. No more than three of the six transfers may be made by check, draft, debit card (if applicable), or similar order to a third party. If you exceed the transfer limitations set forth above in any statement period, your account will be subject to closure by the credit union.

Documentation
Periodic statement - You will get a monthly statement from us for your active checking accounts. You will get a monthly account statement from us for your share account(s), unless there are no transfers in a particular month. In any case, you will get a statement at least quarterly.

Pre-Authorized Payments
Right to stop payment and procedures - If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here is how: Call or write us at the telephone number or address listed in this disclosure in time for us to receive your request 3 business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call.

Please see our separate rate and fee schedule for the amount we will charge you for each stop payment order you give.

Notice of Varying Amounts
If these regular payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.)

Liability for Failure to Stop Payment or Pre-Authorized Transfer
If you order us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages if all information given is correct.

Financial Institution's Liability
Liability for failure to make transfers - If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:

• If through no fault of ours, you do not have enough money in your account to make the transfer.
• If you have an overdraft line and the transfer would go over the credit limit.
• If the automated teller machine where you are making the transfer does not have enough cash.
• If the terminal or system was not working properly and you knew about the breakdown when you started the transfer.
• If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
• There may be other exceptions stated in our agreement with you.

Information to Third Parties
We will disclose information to third parties about your account or the transfers you make:

• Where it is necessary for completing transfers.
• In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant.
• In order to comply with government agency or court orders.
• If you give us written permission.
• If we return checks drawn on your account for insufficient funds or if we are unable to complete an electronic transfer because of insufficient funds.

Unauthorized Transfers
  Consumer liability - Tell us at once if you believe you PIN or Password has been lost or stolen or that someone has transferred or may transfer money from your account without your permission. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you tell us within 2 business days, of the loss, theft or unauthorized access, you can lose no more than $50 if someone access your account without your permission.

If you do NOT tell us within 2 business days after you learn of the loss or theft of your PIN or Password unauthorized access, and we can prove we could have stopped someone from using your PIN or Password without you permission if you had told us, you could lose as much as $500.

Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or hospital stay) kept you from telling us, we will extend the time periods.

Error Resolution
In case of errors or questions about your Electronic Transfers, call or write us at the telephone number or address in this disclosure, as soon as you can, if you think your statement is wrong or if you need more information about a transfer listed on the statement. We must hear from you no later than 60 days after we sent you the FIRST statement on which the problem or error appeared.

• Tell us you name and account number (if any).
• Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
• Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days (20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction or a foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. Your account is considered a new account for the first 30 days after the first deposit is made, unless each of you already has an established account with us before this account is opened.

We will tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.

You may ask for copies of the documents that we used in our investigation.

  Newport News Municipal Employees' Credit Union
  502 Operations Drive
  Newport News, VA 23602

  Business Days: Monday through Friday

  Closed Credit Union Posted Holidays
  Phone Number (757) 249-1003