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E-Services Agreement and Disclosure
Neighbors United Federal Credit Union
This Agreement is the contract which covers your and our rights and responsibilities concerning the Home Banking services (Virtual Branch) and E-Statement Services offered to you by Neighbors United Federal Credit Union ("Credit Union"). The Home Banking and E-Statement Services permits you to electronically initiate account transactions and bill payments involving your accounts and communicate with the Credit Union. In this Agreement, the words "you" and "yours" mean those who request and use the Home Banking and Bill Payer and e-Statement service, any joint owners of accounts accessed under this Agreement or any authorized users of this service. The words "we," "us," and "our" mean the Credit Union. The word "account" means any one or more deposit accounts you have with the Credit Union. By requesting and using any of these E-Services, each of you, jointly and severally, agree to the terms and conditions in this Agreement, and any amendments. In addition to the terms herein, you acknowledge the receipt and incorporation herein of the terms of your Membership Agreement with the Credit Union, which shall also govern our relationship with you. To the extent that the terms of a specific provision this Agreement vary from the terms set forth in the Membership Agreement, the specific terms and conditions of this Agreement will govern our relationship with you with regard to the services specially described herein.
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This Agreement is the contract which covers your and our rights and responsibilities concerning the Home Banking services (Virtual Branch) and E-Statement Services offered to you by Neighbors United Federal Credit Union ("Credit Union"). The Home Banking and E-Statement Services permits you to electronically initiate account transactions and bill payments involving your accounts and communicate with the Credit Union. In this Agreement, the words "you" and "yours" mean those who request and use the Home Banking and Bill Payer and e-Statement service, any joint owners of accounts accessed under this Agreement or any authorized users of this service. The words "we," "us," and "our" mean the Credit Union. The word "account" means any one or more deposit accounts you have with the Credit Union. By requesting and using any of these E-Services, each of you, jointly and severally, agree to the terms and conditions in this Agreement, and any amendments. In addition to the terms herein, you acknowledge the receipt and incorporation herein of the terms of your Membership Agreement with the Credit Union, which shall also govern our relationship with you. To the extent that the terms of a specific provision this Agreement vary from the terms set forth in the Membership Agreement, the specific terms and conditions of this Agreement will govern our relationship with you with regard to the services specially described herein.
1. Home Banking Services.
a. Account Access. If we approve your request for the Home Banking (Virtual Branch) and Bill Payer (Checkfree) service, you may use your personal computer to access your accounts through the Internet. You must use your access code along with your account number to access your accounts. The Home Banking Services is accessible seven (7) days a week, 24 hours a day. You will need a personal computer and access to the Internet (World Wide Web). You are responsible for the installation, maintenance and operation of your computer. The Credit Union will not be responsible for any errors or failures involving any telephone, cable or Wi-Fi service or your computer.
b. Types of Transactions. At the present time, you may use the Home Banking Services to:
- Transfer funds between your deposit and loan accounts.
- Transfer funds to accounts of other members you authorize from any of your accounts.
- Review account balance, transaction history, direct deposit and tax information for any of your Checking or Savings accounts.
- Review information on any loan account including payoff amounts, due dates, finance charges, interest rate, and balance information.
- Review past statements of yours (if signed up for e-Statements).
- Make bill payment transfers to authorized creditors through the Checkfree Bill Pay service.
- Communicate with the Credit Union using the electronic mail (E-mail) feature.
- Person to Person payments
Transactions involving your deposit accounts, including checking account stop payment requests, will be subject to the terms of your Membership and Account Agreement and transactions involving a line of credit account will be subject to your Loan Agreement and Disclosures, as applicable.
c. Service Limitations. The following limitations on Home Banking transactions may apply in using the services listed above:
(i) Transfers. You may make funds transfers to other accounts of yours as often as you like. However, transfers from your Savings account will be limited to a total of six (6) in any one month. You may transfer or withdraw up to the available balance in your account or up to the available credit limit on a line of credit at the time of the transfer, except as limited under this Agreement or your deposit or loan agreements. The Credit Union reserves the right to refuse any transaction that would draw upon insufficient or unavailable funds, lower an account below a required balance, or otherwise require us to increase our required reserve on the account.
(ii) Account Information. The account balance and transaction history information may be limited to recent account information involving your accounts. Also, the availability of funds for transfer or withdrawal may be limited due to the processing time for ATM and Debit Card transactions and our Funds Availability Policy.
(iii) E-Mail. The Credit Union may not immediately receive E-mail communications that you send and the Credit Union will not take action based on E-mail requests until the Credit Union actually receives your message and has a reasonable opportunity to act. If you need to contact the Credit Union immediately regarding an unauthorized transaction or stop payment request, you may call us at 864-941-8900.
(iv) Stop Payment: If you wish to place an oral stop payment on an automatic bill payment transaction, not using the Home Banking Services, the Credit Union must receive your oral stop payment request at least three (3) business days before the payment is scheduled to be made. The Credit Union may require written confirmation of the stop payment order to be made within fourteen (14) days of any oral notification. If we do require the written confirmation, the oral stop payment order shall cease to be binding fourteen (14) days after it has been made. If these payments may vary in amount, the person you are going to pay is required to tell you ten (10) days before each payment, when the payment will be made and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment or when the amount would fall outside certain limits that you set. If you order us to stop one of these payments three (3) business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.
(v) Inappropriate Transactions. You warrant and agree that you will not use any Home Banking or any other Credit Union Accounts or Services, including but not limited to loans, to make or facilitate any illegal transaction(s) as determined by applicable law; and that any such use, including any such authorized use, will constitute a breach of this Agreement. Certain federal and/or state laws or Card Service Providers’ Rules may limit or prohibit certain transactions such as (but not limited to) those coded as possible gambling transactions. The Credit Union may decline to accept, process or pay any transaction that we believe to be illegal or unenforceable (regarding your obligation to pay us or otherwise) under applicable law; or which is otherwise limited or prohibited, including but not limited to any transaction involving or relating to any gambling activity. Such prohibition or limitations may affect some otherwise proper or allowable transactions such as debits, charges or other transactions at or relating to a hotel-casino. You understand and agree such limitations/prohibitions are not within the Credit Union’s control and that the Credit Union will not have any liability, responsibility or culpability whatsoever for any such use by you or any authorized user(s); or for declining to accept, process, or pay any such transaction. You further agree to indemnify and hold the Credit Union harmless from any suits, liability, damages or adverse action of any kind that results directly or indirectly from any such use of your account and/or access devices.
2. E-Statement Services. By signing up for e-Statement services you agree to accept your periodic account statements, electronic funds transfer services and periodic notice of billing error rights, along with future documentation including but not limited to: notices of change in terms for deposit, EFT or loan services and Annual Privacy Notices or other Annual disclosure.
- Hardware/Software Requirements: You may access your statements as PDF documents. To access disclosure documents online you
must have a computer, Internet access, web browser, and a printer or ability to download the disclosures for your records. The
minimum standards are:
-Adobe Acrobat Reader software, 4.0 or higher.
-An internet browser using 128 bit encryption or higher
b. Withdrawal of Consent: You have the right to withdraw your consent to receive future e-statements and e-disclosures. There are no
fees or restrictions on the online access service for choosing to withdraw your consent. You must give us your withdrawal instructions
by phone at 864-941-8900 or 1-800-854-6876, by e-mail at admin@mynucu.org or you may write us at the address listed below.
· Neighbors United Federal Credit Union
· ATTN: Electronic Statements
· P.O. Box 50777
· Greenwood, SC 29649
c. Paper Option: You have the right to request and receive a paper copy of your e-statements and e-disclosures at any time by
contacting us using any of the methods listed above. There may be a fee for requesting any paper copy of a statement or disclosure
we have previously provided to you electronically.
If an email notification of e-statements is returned undeliverable, we will change your account statement status to paper and
it will be your responsibility to re-apply for e-statements.
3. Security of Access Code. The password or access code ("access code") that you select is for your security purposes. The access code is confidential and should not be disclosed to third parties or recorded. You are responsible for safekeeping your access code. You agree not to disclose or otherwise make your access code available to anyone not authorized to sign on your accounts. If you authorize anyone to use your access code that authority shall continue until you specifically revoke such authority by notifying the Credit Union. If you fail to maintain the security of these access codes and the Credit Union suffers a loss, we may terminate your Home Banking and account services immediately.
4. Liability for Unauthorized Access. You are responsible for all transfers you authorize under this Agreement. If you permit other persons to use the Home Banking Services or your access code, you are responsible for any transactions they authorize or conduct on any of your accounts. However, tell us at once if you believe anyone has used your access code or accessed your accounts through Home Banking Services without your authorization. Telephoning is the best way of keeping your possible losses down. If you tell us within two (2) business days, you can lose not more than $50 if someone accesses your accounts without your permission. If you do not tell us within two (2) business days after you learn of the unauthorized use of your account or access code, and we can prove that we could have stopped someone from accessing your account without your permission if you had told us, you could lose as much as $500.
Also, if your statement shows Home Banking or Bill Payer transfers that you did not make, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money lost after the sixty days if we can prove that we could have stopped someone from making the transfers if you had told us in time. If a good reason (such as a hospital stay) kept you from telling us, we will extend the time periods.
If you believe that someone has used your access code or has transferred or may transfer money from your account without your permission, call the Credit Union at: (864) 941-8900 or 1 (800) 854-6876
or write the Credit Union at:
Neighbors United Federal Credit Union
Attn: Error Resolution and Fraud Department
PO Box 50777
Greenwood SC 29649-0030
5. Business Days. Our business days are Monday through Friday. Holidays are not included.
6. Fees and Charges. There are certain charges for Home Banking and Bill Payer services as set forth on the Credit Union’s Fee Schedule. Once you sign up for the Bill Payer service, the Credit Union will debit your account for the monthly fee until you terminate the service. From time to time, the charges may be changed. We will notify you of any changes as required by law. If you request a transfer or check withdrawal from your line of credit account, such transactions may be subject to charges under the terms and conditions of your Loan Agreement.
7. Periodic Statements. Transfers, withdrawals, and bill payments transacted through Home Banking will be recorded on your periodic statement. You will receive a statement monthly unless there is no transaction in a particular month. In any case, you will receive a statement at least quarterly. You may also elect to receive your periodic statements electronically. In which case you will receive an email to the email address provided when your e-Statement becomes available. You will then log into PCU or the e-Statement sight directly if you do not have PCU, to access your statements.
8. Account Information Disclosure. We will disclose information to third parties about your account or the transfers you make:
a. As necessary to complete transfers;
b. To verify the existence of sufficient funds to cover specific transactions upon the request of a payee or a third party, such as a credit bureau or merchant;
c. To comply with government agency or court orders;
d. If you give us your express permission.
9. Credit Union Liability for Failure to Make Transfers. If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you and the instructions you transmit, we will be liable for your actual losses or damages. However, the Credit Union will not be liable:
a. If, through no fault of ours, you do not have adequate funds in your account to complete a transaction, your account is closed, or the transaction amount would exceed your credit limit on your line of credit, if applicable.
b. If you used the wrong access code or you have not properly followed any applicable computer, Internet, or Credit Union user instructions for making transactions.
c. If your computer fails or malfunctions or the Home Banking or Bill Payer services was not properly working and such problem should have been apparent when you attempted such transaction.
d. If circumstances beyond our control (such as fire, flood, telecommunication outages, postal strikes, equipment or power failure) prevent making the transaction.
e. If the funds in your account are subject to an administrative hold, legal process or other claim.
f. If you have not given the Credit Union complete, correct and current instructions so the Credit Union can process a transfer.
g. If the error was caused by a system beyond the Credit Union’s control such as a telecommunication system or your Internet service provider.
h. If there are other exceptions as established by the Credit Union from time to time.
10. Termination of Home Banking Services. You agree that we may terminate this Agreement and your use of the Home Banking services if you or any authorized user of your account or access code breaches this or any other agreement with us; or if we have reason to believe that there has been an unauthorized use of your account or access code. You or any other party to your account can terminate this Agreement by notifying us in writing. Termination of service will be effective the first business day following receipt of your written notice. However, termination of this Agreement will not affect the rights and responsibilities of the parties under this Agreement for transactions initiated before termination.
11. Notices. The Credit Union reserves the right to change the terms and conditions upon which this service is offered. The Credit Union will mail notice to you at least twenty-one (21) days before the effective date of any change, as required by law. Use of the Home Banking Services is subject to existing regulations governing your accounts and any future changes to those regulations. You agree that any electronic messages or records you transmit or create may be usable for any subsequent reference in the event of any dispute regarding your account or any account transaction.
12. Billing Errors. In case of errors or questions about your Home Banking or Bill Payer transactions, telephone us at the phone number or write to us at the address set forth above as soon as you can. We must hear from you no later than sixty (60) days after we sent the first statement on which the problem appears.
a. Tell us your name and account number.
b. Describe the transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
c. Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) calendar days. We will tell you the results of our investigation within ten (10) business days after we hear from you and we will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will re-credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the funds during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not re-credit your account. For transactions initiated outside the United States, we will have twenty (20) business days instead of ten (10) business days, and ninety (90) calendar days instead of forth-five (45) calendar days, unless otherwise required by law, to investigate your complaint or question.
13. Enforcement. You agree to be liable to the Credit Union for any liability, loss, or expense as provided in this Agreement that the Credit Union incurs as a result of any dispute involving your accounts or services. You authorize the Credit Union to deduct any such liability, loss, or expense from your account without prior notice to you.
This Agreement shall be governed by and construed under the laws of the state of South Carolina as applied to contracts entered into solely between residents of, and to be performed entirely in, such state. In the event either party brings a legal action to enforce the Agreement or collect any overdrawn funds on accounts accessed under this Agreement, the prevailing party shall be entitled, subject to South Carolina law, to payment by the other party of its reasonable attorney’s fees and costs, including fees on any appeal, bankruptcy proceedings, and any post-judgment collection actions, if applicable.
Should any one or more provisions of this Agreement be determined illegal or unenforceable in any relevant jurisdiction, then such provision shall be modified by the proper court, if possible, but only to the extent necessary to make the provision enforceable and such modification shall not affect any other provision of this Agreement.
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