CCNCU Online
ACCOUNT ACCESS AGREEMENT AND DISCLOSURE STATEMENT
COOPERATIVE CHOICE NETWORK CREDIT UNION
This Agreement establishes the rules that cover your
electronic access to your account(s) at Cooperative Choice Network Credit Union
('Credit Union') through CCNCU Online. You will be bound
by this Agreement when you enroll in CCNCU Online. You also accept all the
terms and conditions of this Agreement by using the CCNCU Online. Please read
it carefully and retain for your records.
This Agreement is also subject to applicable federal laws
and the laws of the State of Illinois (except to the extent this Agreement can
and does vary from such rules or laws). If any provisions of this Agreement are found unenforceable or invalid, all remaining provisions
will continue in full force and effect. The headings in the
Agreement are for convenience or reference only and will not govern the
interpretation of the provisions. Any waiver (express or implied) by
either party or any default or breach of this Agreement must be in writing and
shall not constitute a waiver of any other or subsequent default or breach. You
may not assign this Agreement. This Agreement is binding upon your heirs and
the Credit Union’s successors and assigns. Certain of the obligations of the
parties pursuant to this Agreement that by their nature would continue beyond
the termination, cancellation, or expiration of this Agreement shall survive
termination, cancellation, or expiration of this Agreement. This Agreement,
together with the Membership and Account Agreement constitutes the entire
agreement between you and the Credit Union with respect to the subject matter
hereof and there is no understanding or agreements relative hereto which are not fully expressed herein.
The words 'you', 'your', and 'yours' refer to the
Cooperative Choice Network Credit Union member(s) jointly and severally. The
words 'we', 'us', 'our', 'CCNCU' and 'Credit Union' refer to Cooperative Choice
Network Credit Union. This Agreement and Disclosure Statement (hereinafter
'Agreement') explains and describes the types of Electronic Funds Transfers
which are available to you with our CCNCU Online. This Agreement also contains
your rights and responsibilities concerning transactions that you make through
the CCNCU Online, including your rights under the Electronic Funds Transfer
Act.
To qualify for access to the CCNCU Online, you must be a
Credit Union member in good standing. The CCNCU Online may not be accessible to
Business and Organizational accounts. Other conditions may apply.
ENROLLING FOR CCNCU ONLINE
The member Account Number, Social Security Number and
Address Number are required for initial enrollment to CCNCU Online.
Users will create a personalized Logon ID and Security Code.
Logon IDs can be between 6 and 50 alpha
numeric characters.
Security Codes must have a minimum of 8
alpha-numeric characters. A minimum of 2 numeric and 2
alpha characters is required.
You accept responsibility for periodically changing your
Logon ID and protecting the integrity of the Logon ID to protect unauthorized
transactions and account access. Granting access to your account via CCNCU
Online to any non-owner will make you financially liable for all losses or
misuse of your account(s).
CCNCU ONLINE
You may reach the CCNCU Online at https://www.ccncu.com. You can use CCNCU
Online 7 days a week, 24 hours a day, 365 days a year, although some or all of
the CCNCU Online services may not be available occasionally due to emergency or
scheduled system maintenance. The use of your Logon ID is required to access
CCNCU Online. You can perform the following transactions on ALL ACCOUNT(S) TO
WHICH YOU ARE AUTHORIZED AND HAVE BEEN GIVEN ACCESS TO:
Obtain balances and other account information on
share/savings and draft/checking accounts in addition to share certificates,
IRAs, and loans. CCNCU Online may NOT support information regarding Visa®
credit card accounts.
Make transfers between share/savings, draft/checking, and
loan accounts.
Transfer advances from your personal line-of-credit loan to
share accounts.
Review 200 days of share/savings history, 90 days of
draft/checking history, 18 months of certificate history, 18 months of open end loan history, and closed end loan history for the
life of the loan.
Make transfers from your share accounts to other share
accounts that you share an association.
View check copies and re-order checks.
LIMITATIONS ON TRANSFERS
Federal regulations limit transfers for share/savings
accounts and money market accounts, if applicable. During any statement period,
you may not make more than six withdrawals or transfers to another Credit Union
account of yours or to a third party by means of a pre-authorized or automatic
transfer. This includes transfers by phone, fax, wire and cable, audio
response, overdraft transfers to checking and Internet instruction. No more
than three of the six transfers may be made by check,
draft or debit card, or similar order to a third party. A pre-authorized
transfer includes any arrangement with us to pay a third party from your
account upon oral or written orders including orders received through the
automated clearinghouse (ACH). If you exceed the transfer limitations set forth
above in any statement period, the transfer may not be completed, your regular
share account and draft account may be subject to a fee, account closure, or
suspension or we may revoke your access to CCNCU Online. We will
not be required to complete a withdrawal or transfer from your
account(s) if you do not have enough money in the designated account(s) to
cover the transaction. However, we may complete the transaction. You agree not
to use CCNCU Online to initiate a transaction that would cause the balance in
your designated account(s) to go below zero. If you have a line-of-credit, you
agree not to use CCNCU Online to initiate a transaction that would cause the
outstanding balance of your line-of-credit to go above your credit limit. We will not be required to complete such a transaction, but if
we do, you agree to pay us the excess amount or improperly withdrawn amount or
transferred amount immediately upon our request. We also will refuse to
complete your CCNCU Online transactions if we have canceled your CCNCU Online
access, or we cannot complete the transaction for security reasons.
The functions and limitations of CCNCU Online may be updated, without notice, at the option of the Credit
Union in order to provide improved service to the membership.
FEES FOR CCNCU ONLINE
Currently there is no monthly service fee for using CCNCU
Online; however, we may implement a fee as required by applicable federal
and/or state regulations and in such case, we will notify you as soon as
practicable. If at that time, you choose to discontinue using CCNCU Online, you
must notify us in writing.
ACCOUNT STATEMENTS
Your periodic statement will identify each electronic
transaction. You will receive a monthly account statement for each month in
which you initiate electronic transactions.
IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR ELECTRONIC
TRANSFERS
In case of errors or questions about electronic transfers,
telephone us at the number below, E-mail us at msr@ccncu.com, or send us a
written notice to the address below as soon as possible. We must hear from you
no later than sixty (60) days after we sent the first
statement on which the problem appears.
309-672-5230
Cooperative Choice
Network Credit Union Attention: CCNCU
Online
3919 N. University
Street Peoria, IL 61614
Tell us your name and member number.
Describe the error or the electronic transaction you are
unsure about, and explain as clearly as you can why you believe it is an error,
or why you need more information.
Tell us the dollar amount of the suspected error. If you
tell us orally, we may require that you send us your complaint or question in
writing within 10 business days. We will notify you with the results of our
investigation within 10 business days (20 business days if your complaint or
question involves a transaction to or from an account within 30 days after the
first deposit to the account was made) after we hear from you. We will correct
any error promptly. If we need more time, we may take up to 45 days (90 days if
your complaint or question involves a transaction to or from an account within
30 days after the first deposit to the account was made) to investigate your
complaint or question. If we decide to do this, we will
credit your account within 10 business days (20 days if the complaint or error
involves a transaction to or from an account within 30 days after the first
deposit to the account was made) for the amount you think is in error so that
you will have the use of the money during the time it takes us to complete our
investigation. If we ask you to put your complaint or questions in
writing and we do not receive it within 10 business days, we may not credit
your account. If we decide that there was no error, we will send you a written
explanation within 3 business days after we finish our
investigation. You may request copies of the documents we used in our
investigation. If we credit your account with funds while investigating an
error, you must repay those funds to us if we conclude no error has occurred.
LIABILITY FOR UNAUTHORIZED TRANSACTIONS
You will be liable for unauthorized access to accounts via
CCNCU Online to the extent allowed by applicable federal and state law. You
must tell us AT ONCE if you believe your Member number, or Logon ID, or any
record thereof, has been lost or stolen, or if any of your accounts have been accessed without your authority. You may telephone
us at 309-672-5230, E-mail us at msr@ccncu.com, or mail to Cooperative Choice
Network Credit Union Attention: CCNCU Online 3919 N. University Street Peoria,
IL 61614. Telephoning is the best way of minimizing your liability. You could
lose all the money in your accounts, plus your maximum overdraft
line-of-credit. If you tell us within two (2) business days of the loss, theft,
or unauthorized access, you can lose no more than $50 if someone accessed your
account without your permission. If you do NOT tell us within two (2) business
days after you learn of the loss, theft or unauthorized access, and we can
prove we could have stopped someone from accessing your account without
permission if you had notified us, you could lose as much as $500.
Further, if your statement shows transfers that you did not
make, you must tell us at once. If you do not tell us within 60 days after the
statement was mailed to you, you may not receive any
money you lost after the 60 days if we can prove that we could have stopped
someone from taking the money if you had notified us in time. If a good reason
(such as a long trip or a hospital stay) kept you from telling us, we will
extend the time periods.
TRANSACTIONS THAT ARE NOT COMPLETED
If we fail to complete a transfer to or from your designated
account(s) on time, in the correct amount, and we have agreed to perform it,
with certain exceptions, we will be liable for your losses or damages. Section
3 of this agreement lists a number of situations in which we do not agree to
complete withdrawals or transfers. We also will not be liable:
If we have terminated this Agreement.
If through no fault of ours, you do not have enough money in
your account(s) to make the transfer.
A legal order directs us to prohibit withdrawals from the
account(s).
The funds in your designated account(s) are subject to legal
process or other encumbrance restricting the transaction.
If circumstances beyond our control (such as fire or flood)
prevent the transaction from being completed despite reasonable precautions
that we have taken.
You have reported an unauthorized use of your Member Number
and Password, reported it as stolen, or requested that we issue a new Password,
and we have as a result refused to honor the original Password.
If your account is closed, frozen, or funds are uncollected.
If you, or anyone authorized by you, commits any fraud or
violates any law or regulation.
If the transfer would cause your balance to become negative or exceed the credit limit of an established
line of credit loan.
If any part of CCNCU Online is not working properly and you
knew about the problem when you started the transactions.
There may be other exceptions as provided by applicable law.
INFORMATION ABOUT YOUR DESIGNATED ACCOUNTS.
You authorize us to obtain any information deemed necessary
to process your request for access to CCNCU Online. Additionally, you agree
that we will disclose information to third parties about your designated
account(s) or the transactions you make:
Where it is necessary for completing or documenting
transactions or resolving errors involving transactions.
In order to verify the existence and condition of your
designated account(s).
In order to comply with orders or subpoenas of government
agencies or courts.
If you give us written permission.
OUR BUSINESS DAYS
Our business days are Monday through Friday, other than
legal banking holidays.
PRE-AUTHORIZED PAYMENTS
You may not use CCNCU Online to enter into pre-authorized
payment arrangements.
OUR RULES AND REGULATIONS AND OTHER AGREEMENTS
Your designated account(s) may also be
governed by other agreements between you and us. The terms and
conditions of the deposit agreements and disclosures for each of your Credit
Union account(s) as well as your other agreements with the Credit Union such as
loans continue to apply notwithstanding anything to the contrary in this
Agreement.
EVIDENCE
If we go to court for any reason, we can use a copy,
microfilm, microfiche, or photograph of any document or person to prove what
you owe or that a transaction has taken place and the copy, microfilm,
microfiche, or photograph will have the same validity as the original.
TERMINATING THIS AGREEMENT
You can terminate this Agreement at any time by notifying us
in writing and by discontinuing the use of your Logon ID. We can also terminate
this Agreement and revoke access to CCNCU Online at any time. Whether you
terminate the Agreement or we terminate the Agreement, the termination will not
affect your obligations under this Agreement, even if we allow any transaction
to be completed with your Logon ID after this
Agreement has been terminated.
CHANGING THIS AGREEMENT
We may change any term of the Agreement at any time. If the change would result in increased fees, if applicable, for
any services, increased liability for you, fewer types of available electronic
fund transfers, or stricter limitations on the frequency or dollar amount of
transfers, we agree to give you notice of at least thirty (30) days before the
effective date of any such change, unless any immediate change is necessary to
maintain the security of an account, or our electronic fund transfer system, or
for any security reasons. We will post any required notice of change in
terms in the quarterly newsletter, on our web site, or postal mail. If advance
notice of the change in not required, and disclosure does not jeopardize the
security of the account or our electronic fund transfer system, we will notify
you of the change in terms within 30 days after the change become effective.
Your continued use of any or all of the subject system services indicates your
acceptance of the change in terms, we reserve the right to waive, reduce or
reverse charges or fees in individual situations. You acknowledge and agree
that the applicable deposit agreements and disclosures govern changes to fees
applicable to specific accounts. The Credit Union reserves the right to
terminate your access to Online Banking if you fail to adhere to these rules or
abuse any of these services or your Credit Union account.
NOTICES
All notices from us will be effective when we have mailed
them or delivered them to the last known address in the Credit Union’s records.
Notices from you will generally be effective once we receive them at
Cooperative Choice Network Credit Union, Attention: CCNCU Online 3919 N.
University Street Peoria, IL 61614. Notices under Section 6 will be effective
once you have done whatever is reasonably necessary to give us the information
we need, such as by telephoning us.
COLLECTION EXPENSE
If we ever have to file a lawsuit to collect what you owe
us, you will pay our reasonable expenses, including attorney’s fees.
GOVERNING LAW
This Agreement is governed by the Bylaws of the Credit Union, federal laws and regulations, and the laws and regulations of the state of Illinois. Any disputes regarding this Agreement shall be subject to the jurisdiction of the court of the county in which the Credit Union is located.