FAQs

My account balance is showing only asterisks or it says “Host Not Found”. Is there something wrong with my account?
Online Banking undergoes system maintenance and updates to ensure the site is always safe and secure. If you log on during maintenance times, you may see a message that says ‘host not found’ or asterisks in your account balance. If you have received this message, you may try logging in again later, or if you are concerned about the status of your account, please contact us at (337) 989-2800, or (866) 989-2800.

I was using the system and it prompted me to log on again. I had already provided my Logon ID and Password once before, so why did it ask again?
This is a security feature designed for your protection. If 10 minutes elapse without a request from you or anything from the Online Banking system (exclusive of Help), then the system ends your session and does not allow further transactions until you enter your user information again. This approach helps prevent others from performing transactions on your computer in the event that you forget to properly exit the system.

I keep getting messages about receiving a “cookie.” What is a cookie and how do I disable the warning message?
Cookies are small pieces of information, sent from the server, to be stored in a file on your computer. Cookies can be used for many purposes, but for Online Banking, a cookie is used to store security information needed to maintain a secure, confidential connection to our Internet server.

Can I use the “Back” feature of the browser to go to a page that I have already been on, or do I need to use the menus to get there? Will it work the same or cause a problem?
Yes, you can use the Back button on your browser to return to prior pages without causing a problem. However, for security reasons, sometimes pages automatically expire so that you cannot return to them. If you encounter this, simply use the menus to go to the location you wish.

If I change my password in Online Banking, will it affect my PIN number for Bonjour Telephone Banking?
No. If you change your password in Online Banking, the personal identification number you use to reach Bonjour Telephone Banking will not change.

I tried to make a transfer from my savings account and it wouldn’t work. Why?
You may have exceeded the maximum number of transfers allowed per month. According to Federal Regulation D, you may make no more than six transfers or withdrawals per month from a savings account to another credit union account of yours or to a third party by means of a preauthorized or automatic transfer or telephonic order or instruction. If you have not exceeded the maximum number of six transfers, and your transfer still did not work, please contact Member Service. Transfers are not limited by Regulation D for share draft (checking) accounts.

When I log in to Online Banking, I am able to see my Overview Screen with Account Balances, but when I navigate to other pages I see only a blank screen.
If your computer is running Windows 8 and Internet Explorer 10, this may be a browser compatibility issue. Try the following:

If this does not solve your problem, please contact us (337) 989-2800 or (866) 989-2800.

What is Lafayette Schools Credit Union Mobile Banking?
With free Lafayette Schools Credit Union Mobile Banking you can check account history, transfer funds, pay bills conveniently from your mobile device. Choose to add our App or Web Browser, Mobile Text and Mobile Alerts.

How can I get Lafayette Schools Credit Union Mobile Banking?
It’s easy to enroll for Mobile Banking. You will need an Online Banking account and a Smartphone (iOS, Android, BlackBerry), a web-enabled device (mobile browser) or standard mobile device with text capabilities.* Tablets are not currently eligible for Mobile Banking. Log in to Online Banking, choose the Self Service page, and then choose Mobile Banking from Additional Services. Have your mobile device with you to complete the registration process.

*Message and data rates may apply. Check your mobile service provider plan for details.

What are the Mobile Banking text banking commands?
Once you have enrolled in Mobile Text Banking, use the following texting commands to receive account information:

Can I change the phrase or questions I established when I enrolled for Online Banking?
Yes, you can change your phrase, challenge questions, user logon, email address and more from the Self Service page.