Greenville Heritage Federal Credit Union
Home Banking
Terms and Conditions
Authorization
You desire to subscribe to the
services and authorize Greenville Heritage Federal Credit Union, “Credit Union,”
and any third party acting on our behalf, to serve as your agent in processing
payments to targeted merchants and/or transfers to and from targeted accounts
pursuant to your payment and/or transfer instructions, and you authorize the
Credit Union to post such payments and/or transfers to your designated account(s).
You understand that the Credit Union may not make certain payments and/or
transfers if sufficient funds are not available in your designated Account.
This authorization is in force until revoked by you or the Credit Union in
writing and is subject to the Service Terms and Conditions as provided in the
Accounts and Services Booklet of the Credit Union (a current copy may be
obtained at any branch office) as amended from time to time. I (we) have read
the Electronic Fund Transfers, and the Rate and Fee Schedule, and I (we) agree
to be bound by its terms and conditions. I understand that upon Credit Union
approval, my User ID and Security Code will be available for use within 24
business hours. I (we) authorize Greenville Heritage Federal Credit Union to
obtain credit reports in connection with this application and for any update or
renewal received. I (we) hereby authorize the undersigned to withdraw funds
from the above listed accounts.
Information on your Home Banking & Online Bill
Pay Account
Access Your Account 24
Hours a Day/7 Days a Week with Home
Banking
With our BankIT Service, “Home Banking,” you can obtain the balance on
any of your listed accounts (checking, savings, money market accounts and many
more) on a simple consolidated account list. Your balance information is
delivered with up-to-the-minute accuracy. In addition, you can check other
important information, like your next payment date on your loans and dividend
information on investments. Every account can display current transaction history
at the touch of a finger, so you can keep your checkbook register up-to-date
and your statement balanced.
Home
Banking Account Policy
We disable Home Banking accounts which have not been in use for over six months and will continue to disable accounts on a periodic basis. If you would like your Home Banking account to remain active, log in to your account at least once every six months.
Welcome to Online Bill
Payment “PayIT” - the faster way to pay bills
PayIT is a new bill payment service offering an alternative to the traditional
method of paying bills. Instead of writing the check and mailing the payment,
you can handle all your payments automatically through PayIT. You can
schedule payments to be made on certain dates utilizing funds in your checking
account with the Credit Union. In addition, PayIT gives you a
confirmation number for every payment and keeps track of your previous 18
months' payment history. You no longer have to keep track of payments made - PayIT
does it for you.
How to Set Up Your
Personal Merchant List
To pay a bill with PayIT, you must add the merchants you want to pay to
your personal merchants list along with their associated account number. You
can request any merchant to be paid. Once set up and active, you can make
payments right away. PayIT does not make the following payments:
·
Tax Payments
·
Payments for other government
obligations such as court directed payments
How PayIT
Processes Payments
PayIT begins processing all payments
scheduled for each business day at 2:00 p.m., Eastern Time. If you need to
schedule, change or delete a payment for that day, you must do so before 2:00
p.m., Eastern Time. Payments scheduled for non-business dates are processed on
the next business day.
How PayIT
Manages Insufficient Funds
If you do not have enough money in your account to cover your payment, the
payment is failed and you receive a "failed payment" message when you
access the MailIT system. The MailIT messaging service is an
added benefit. You get an individual message mailbox in which to send private messages
to our Member Services department and receive a reply.
To Use Internet
Service
1.
Log onto our website at www.greenvilleheritage.com.
2.
Click on Home Banking, and then click
on Enroll.
3.
Complete the Home Banking Enrollment
Application and send to the Credit Union.
4.
Once approved (generally within 24
Business Hours), click Log-In.
5.
Enter your User ID and Security Code
on the logon screen. Your User ID and Security Code are provided to you when
you return the Home Banking Application to the Credit Union. Note: you will be
asked to change your Security Code to a private one the first time you log into
the service.
6.
Once logged into the service, you
will be presented with a menu of services. Depending on your enrollment,
functions may include:
·
BankIT home banking account access
·
PayIT bill payment services
·
MailIT electronic messages to a Credit Union Representative
·
Personal options to customize your
session
·
ExportIT to export transaction history to personal financial
management software such as Microsoft Money or Intuit Quicken.
Checklist of Important Points about Your Home Banking & Online Bill
Payment Account
·
Overdraft protection transfer from
the Prime Share (01) account and Courtesy Pay does not apply.
·
If the bill and/or transfer fails,
member will be notified via MailIT on Home Banking.
·
Member is responsible for the
security of his/her Password(s).
·
Payment must be scheduled 5 business
days prior to the payment due date (regardless of any grace period).
·
Member is responsible for supplying
accurate merchant information: account number, current payment address, etc.
·
Member should check periodically to
make sure the address of the merchant has not changed.
·
Maximum reimbursement for finance
charges and late fees is $50.00 if Fiserv caused the error.
Home Banking and Bill Payment Service Terms
and Conditions
Electronic Funds Transfers Disclosure
The following terms and conditions
govern the manner in which Greenville Heritage Federal Credit Union, “Credit
Union,” will provide Virtual Branch Home Banking and Online Bill Payment
Services (Services) to you:
Member Service Representatives are available
as follows:
Main Branch (Downtown Greenville) | County Square Branch | |
864.467.4160 | 864.370.5663 | |
Monday – Wednesday: 8:30 a.m. – 5:00 p.m. | Monday - Friday: 8:30 a.m. – 5:00 p.m. | |
Thursday – Friday: 8:30 a.m. – 5:30 p.m. | Closed daily: 1:00 p.m. – 2:00 p.m. |
SCTAC Branch | Simpsonville Branch | |
864.370.5666 | 864.228.6108 | |
Monday - Friday: 8:30 a.m. – 5:00 p.m. | Monday – Wednesday: 8:30 a.m. – 5:00 p.m. | |
Closed daily: 1:00 p.m. – 2:00 p.m. | Thursday - Friday: 8:30 a.m. – 5:30 p.m. |
You may send us an email at any time
from our website at www.greenvilleheritage.com.
Mail may also be addressed to:
Greenville Heritage FCU
PO Box 2564
Greenville, SC 29602-2564
Services
You authorize us to utilize Fiserv
to provide the Services to You on Our behalf. Payment of taxes or court
directed payments via the Service is prohibited. We reserve the right to refuse
to make any payment and/or transfer. Funds will arrive at your targeted
Merchant and/or Account as close as reasonably possible to the date designated
by you in your payment and/or transfer instruction (Payment Date). Subject to
the terms and conditions of this Agreement and the Accounts and Services Booklet
of Greenville Heritage Federal Credit Union, you authorize us, and any third
party acting on our behalf, to choose the most effective method to process your
payment and/or transfer, including, without limitation, electronic, paper or
some other draft means. For each properly instructed payment to an eligible
Merchant and/or transfer to a targeted Account, you will receive a transaction
confirmation number (Confirmation Number). The Payment Date indicated by you
must always be a Business Day (as defined below). If it is not, the Payment
Date will be deemed to be the first Business Day after the date indicated.
UNLESS YOU RECEIVE A CONFIRMATION
NUMBER, WE SHALL NOT BE LIABLE FOR ANY FAILURE TO MAKE A PAYMENT AND/OR
TRANSFER, INCLUDING ANY FINANCE CHARGES OR LATE FEES INCURRED AS A RESULT. IT
IS ALSO IMPORTANT THAT THE PAYMENT DATE BE ON OR BEFORE THE MERCHANT DUE DATE,
NOT THE LATE DATE, AND, SINCE THE TIME FOR US TO PROCESS YOUR PAYMENT VARIES
ACCORDING TO THE PARTICULAR MERCHANT, YOU MUST BECOME FAMILIAR WITH THE PAYMENT
PROCESSING TIME FOR EACH MERCHANT YOU DESIRE TO PAY, AND ALLOW THE APPROPRIATE
NUMBER OF BUSINESS DAYS BETWEEN THE DAY YOU INPUT YOUR PAYMENT INSTRUCTION AND
THE PAYMENT DATE. SUBJECT TO THE LIMITATION DISCUSSED BELOW, IF YOU FOLLOW THE
PROCEDURES DESCRIBED IN THIS AGREEMENT FOR PAYMENTS, AND YOU ARE ASSESSED A
PENALTY OR LATE CHARGE, WE MAY REIMBURSE YOU FOR THAT LATE CHARGE UP TO A
MAXIMUM OF FIFTY DOLLARS ($50.00). IN THE EVENT THAT YOU DO NOT ADHERE TO THE
OBLIGATIONS SET FORTH IN THIS AGREEMENT, OR YOU SCHEDULE A PAYMENT LESS THAN
THE NUMBER OF BUSINESS DAYS BEFORE THE DUE DATE REQUIRED FOR A PARTICULAR
MERCHANT, YOU WILL BEAR FULL RESPONSIBILITY FOR ALL PENALTIES AND LATE FEES AND
WE WILL NOT BE LIABLE FOR ANY SUCH CHARGES OR FEES. THE SERVICE ASSUMES NO
LIABILITY FOR THE LATE POSTING OR MISAPPLICATION OF PAYMENT ONCE FUNDS ARE RECEIVED
BY MERCHANTS. THIS ABSENCE OF LIABILITY, HOWEVER, DOES NOT PRECLUDE SERVICE
FROM WORKING TO RESOLVE THESE TYPES OF ISSUES WHEN THEY ARISE. IF REQUIRED, WE
WILL BE RESPONSIBLE FOR PROVIDING PROVISIONAL CREDIT IF PAYMENT DISPUTES THIS
ACTION.
Limitations
Dollar
Amounts.
There is a dollar limit of $10,000 (or the available balance in your designated
funding account, whichever is less) per Merchant transaction on your Bill Pay
account.
Available
Funds Required.
All bill payments initiated through PayIT
are subject to sufficient funds being available in the affected account to
cover the payment on the Bill Payment Date.
Payees. Any payee you wish
to pay through PayIT must be payable
in U.S. Dollars and be located in the United States. Each payee must appear on
the payee list you create within your Merchant Account listing and the account
you are paying with must be in your name. You may not use PayIT to make payments to a federal, state or local governmental or
tax unit, or to pay child-support or alimony, or to make payments to other
categories of payees that you establish from time to time.
Payment
Dates.
If a payment is due on a Saturday, Sunday, or Federal holiday, PayIT will schedule the payment to occur
on the first business day after the payment is due. In these cases, you should
plan to have the payment initiated on the last business day before any of these
days in order to ensure your payment is made on time.
Telephone
Access.
The following may not be accomplished over the phone: User Access Code changes
(including passwords); setting up payee accounts; and canceling or modifying a
Bill Pay transaction. (See paragraph entitled "Canceling or Modifying Bill
Pay Authorized Payments.")
WE ARE NOT RESPONSIBLE FOR ANY OTHER
LOSS, DAMAGE OR INJURY, WHETHER CAUSED BY YOUR EQUIPMENT OR SOFTWARE, THE
SERVICES, OR ANY TECHNICAL OR EDITORIAL ERRORS CONTAINED IN OR OMISSIONS FROM
ANY USER GUIDE/BROCHURE RELATED TO THE SERVICES. WE SHALL NOT BE RESPONSIBLE
FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGE ARISING IN ANY WAY
OUT OF THE INSTALLATION, USE OR MAINTENANCE OF YOUR EQUIPMENT, SOFTWARE OR THE
SERVICES, EXCEPT WHERE THE LAW REQUIRES A DIFFERENT STANDARD.
Canceling or Modifying Bill Pay
Authorized Payments
Bill Pay payment transactions with today's
date for the bill payment date or start date cannot be canceled or changed once
your PayIT session is terminated. You
may, however, edit or delete these transactions up until the PayIT session is terminated.
In order to request a cancellation of a payment
or change a Bill Pay transaction designated with a future bill payment date or
a "Recurring" date, you must use PayIT
and follow the instructions provided to you. You must cancel the payment using PayIT by midnight of the day before the
scheduled processing day.
If
Home Banking is not accessible, however, you understand the Credit Union will
only accept a verbal or written notice to cancel a Bill Pay transaction if it
relates to a payment designated as "Recurring" or with a future
payment date. You understand that this notice is acceptable only if it is
received at Greenville Heritage FCU, P.O. Box 2564, Greenville, SC 29602
no later than three business days before the scheduled date of the payment. If you
call, the Credit Union may also require you to put your request in writing and
get it to the Credit Union within fourteen days after you call. If the payment
was designated as “Recurring,”, the notice must detail whether the cancellation
applies to only one of the recurring transactions or all transactions in the
recurring stream. There may be a fee associated with canceling a payment.
New Services
We may, from time to time, introduce
new services or enhance the existing Services. We shall notify you of the
existence of these new or enhanced services. By using these services when they
become available, you agree to be bound by the obligations concerning these
services, which will be sent to you.
Care of Your Security
and Security Code
You
understand that to have Home Banking access, you are required to acquire the
necessary equipment, services and software. These include a personal computer,
modem, Internet Service Provider (ISP) and Netscape Navigator or Microsoft
Internet Explorer browser software. As browsers are updated over time, older
versions may not function effectively for Home Banking. It is your responsibility
to upgrade your browser, when it becomes apparent it is needed, to ensure that you
can access the Home Banking system. These requirements are more fully described
in the Accounts and Services Booklet with the Credit Union, the terms and
conditions of which are incorporated herein by reference. You agree that you will not give your Home Banking Security Code
or make it available to any other person. If you believe that your Security
Code has been lost or stolen, or that someone has made payments and/or
transfers using your Security Code without your permission, notify the Credit
Union AT ONCE by phone any time during Business Hours or send an electronic
message through Home Banking.
Your Liability for
Unauthorized Payments
If you believe that your Security
Code has been lost or stolen, notify the Credit Union AT ONCE as provided above
in order to keep your possible losses down. If you notify us within two (2)
Business Days after you learn of the loss or theft, your maximum liability is
$50.00.
If you do NOT notify us within two
(2) Business Days after you learn of the loss or theft of your Security Code,
and we can prove that we could have prevented someone from using your Security
Code if you had told us in time, your maximum liability is $500.00.
Also, if your statement contains
payments and/or transfers that you did not make, notify the Credit Union AT
ONCE. If you do not notify us within sixty (60) days after the statement was
mailed to you, you may not get back any money you lost after the sixty (60)
days if we can prove that we could have stopped someone from taking the money
if you had told us in time.
If a good
reason (such as extended travel or hospitalization) kept you from telling us,
we may extend these time periods.
In Case of Errors or
Questions about Transactions
Contact us as soon as possible at
the address or telephone number described above if you think that a payment
and/or transfer listed on your statement is in error or if you need more
information about a payment and/or transfer listed on the statement. We must
hear from you no later than sixty (60) days after you received the first statement
on which the problem or error appeared.
When you call or write us, the following
must be provided:
1.
Your name and account number.
2.
Describe the payment and/or transfer
you are unsure about (Merchant Name, Account Information, Transaction Date, and
Transaction Amount) and explain as clearly as you can why you believe it is an
error or need more information. If possible, please provide us with the
Confirmation Number for such transaction.
3.
Tell us the dollar amount of the
suspected error. If you tell us orally, or by using the MailIT feature through Home Banking, we may require that you send your
complaint in writing within ten (10) Business Days.
We will tell you the results of our
investigation within ten (10) Business Days (twenty (20) Business Days for a
new account) after we hear from you and will correct any error promptly. However,
if we need more time, we may take up to forty-five (45) days (ninety (90)
Business Days for a new account), to investigate the complaint or question. If we
decide to do this, we will provisionally credit your account within ten (10)
Business Days for the amount you think is in error in order for you to have use
of the money during the time it takes to complete our investigation. If we ask you
to put your question or complaint in writing and we do not receive it within
ten (10) Business Days, we may not provisionally credit your account.
If we decide that there was no
error, we will send you a written explanation within three (3) Business Days
after we have completed the investigation. You may ask for copies of documents that
we used during our investigation. Expenses incurred by the Credit Union to
research disputed transaction(s) shall be paid by you when such transaction(s)
are proven to have been authorized by you or made by an unauthorized user.
Further, when we determine that there was no error or that the disputed
transaction(s) was authorized, you will repay any amount we provisionally
recredited to your account(s).
Disclosure of Account
Information to Third Parties
We
will disclose information to third parties about your account or the transactions
you make: (1) when it is necessary for completing transactions, or (2) in order
to verify the existence and condition of your account for a third party, such
as a credit bureau or merchant, or (3) in order to comply with government
agency or court orders, or (4) if you give us your written permission.
Charges
In the event we are unable to
process a Bill Pay transaction, (if, for example, there are insufficient funds
in your designated Account(s)) the transaction will result in a "Failed
Payment and/or Transfer". Overdraft protection transfer from another share
type does not apply to home banking or online bill payment service. Courtesy
Pay, or overdrawing of accounts, does not apply to home banking or online bill
payment service. If we are unable to process a Bill Pay transaction due to
Insufficient Funds, we will charge an Insufficient Funds Fee to you. In the
event of repetitive Failed Payment and/or Transfer, we reserve the right to
suspend your subscription to the PayIT
service. This suspension may be without prior notice to you. If your
subscription is suspended, transactions which were previously initiated may
still continue to be processed unless canceled and confirmation of such
cancellation is provided as specified below. Suspension will be handled by Member
Service and all inquiries and correspondence relating thereto including
requests for reinstatement should be directed to Member Service. In the event your
subscription is suspended, we may notify you by mail to your listed address.
With respect to any Failed Payment and/or Transfer, you agree to reimburse us
within fourteen (14) days after notice is sent to you, for any funds we have
already paid to one or more of your designated Merchants which we were unable
to recover by debit to the Merchant or charge to you.
If it is necessary
for us to bring any legal or other action to collect any sum you owe the Credit
Union; if we incur any costs or expense as a result of any order or instruction
received from any owner or any owner’s agent under this Agreement, any adverse
claim, legal process or otherwise; if you fail to comply with any obligation in
this Membership Agreement; or if we successfully defend any claim against the
Credit Union brought by any owner, agent, personal representative, executor,
heir or other party in interest involving your accounts or services with us,
then all owners of the account(s) or service(s) concerned agree, jointly and
severally, to pay us for all costs and expenses, including reasonable
attorneys’ fees.
Fee Schedule
You agree to pay the Credit Union
the fees published on the Rate and Fee Schedule which may change from time to
time.
Additional Terms and
Conditions
1.
In addition to the foregoing, you
agree to be bound by and comply with the requirements of the applicable state
and federal laws and regulations. We agree to be bound by them too.
2.
We reserve the right to terminate your
use of the Home Banking program, in whole or in part, at any time without prior
notice
3.
You may cancel your subscription to Home
Banking, upon thirty (30) days prior notice to Member Service. You will be
responsible for all payments and/or transfers you have requested prior to
termination and for all other charges, fees, and taxes incurred.
BE
SURE TO CANCEL ALL OUTSTANDING PAYMENT AND/OR TRANSFER ORDERS WITHIN THE 30 DAY
NOTIFICATION PERIOD. WE WILL NOT BE LIABLE FOR PAYMENTS AND/OR TRANSFERS NOT
CANCELLED OR MADE DUE TO YOUR ACTIONS RELATED TO HOME BANKING TERMINATION.
4.
These Terms and Conditions may only
be altered or amended by us. In such event, the Credit Union shall send notice
to you at your listed address or transmit notice of the alteration or amendment
of the applicable services. Your use of the services following receipt of such
notice constitutes acceptance of such alterations or amendments.
5.
In the event of a dispute regarding
the services, you and we agree to resolve this dispute by looking to these
Terms and Conditions. These Terms and Conditions shall supersede any and all
other representations made by you or our employees.
6.
These Terms and Conditions shall be
governed by and construed in accordance with the laws of the State of South
Carolina.
7.
The maximum per Merchant dollar
amount is $10,000.