Virtual Branch System



This Agreement establishes the rules that cover your electronic access to your account(s) at

MetroWest Community Federal Credit Union (“Credit Union”) through the Virtual Branch system.

You will be bound by this Agreement when you enroll in Virtual Branch. You also accept all the

terms and conditions of this Agreement by using the Virtual Branch. Please read it carefully and

retain for your records.

This Agreement is also subject to applicable federal laws and the laws of the Commonwealth of

Massachusetts except to the extent this Agreement can and does vary from such rules or laws). If any

provisions of this Agreement are found unenforceable or invalid, all remaining provisions will

continue in full force and effect. The headings in the Agreement are for convenience or reference

only and will not govern the interpretation of the provisions. Any waiver (express or implied) by

either party or any default or breach of this Agreement must be in writing and shall not constitute a

waiver of any other or subsequent default or breach. You may not assign this Agreement. This

Agreement is binding upon your heirs and the Credit Union’s successors and assigns. Certain of the

obligations of the parties pursuant to this Agreement that by their nature would continue beyond the

termination, cancellation, or expiration of this Agreement shall survive termination, cancellation, or

expiration of this Agreement. This Agreement, together with the Membership and Account

Agreement constitutes the entire agreement between you and the Credit Union with respect to the

subject matter hereof and there is no understanding or agreements relative hereto which are not fully

expressed herein.

The words “you”, “your”, and “yours” refer to the MetroWest Community Federal Credit Union

member(s) jointly and severally. The words “we”, “us”, “our”, “MWCFCU” and “Credit Union”

refer to MetroWest Community Federal Credit Union. This Agreement and Disclosure Statement

(hereinafter “Agreement”) explains and describes the types of Electronic Funds Transfers which are

available to you with our Virtual Branch system. This Agreement also contains your rights and

responsibilities concerning transactions that you make through the Virtual Branch, including your

rights under the Electronic Funds Transfer Act.

To qualify for access to the Virtual Branch, you must be a Credit Union member in good standing.

The Virtual Branch may not be accessible to Business and Organizational accounts. Other conditions

may apply.


The member Account Number, Social Security Number and Address Number are required for initial

enrollment to Virtual Branch.

Users will create a personalized Logon ID and Security Code.

Logon IDs can be between 6 and 50 alpha numeric characters.

Security Codes must be exactly 8 alpha-numeric characters. A minimum of 2 numeric and 2 alpha

characters is required.

You accept responsibility for periodically changing your Logon ID and protecting the integrity of the

Logon ID to protect unauthorized transactions and account access. Granting access to your account

via Virtual Branch to any non-owner will make you financially liable for all losses or misuse of your


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You may reach the Virtual Branch at You can use Virtual Branch 7

days a week, 24 hours a day, 365 days a year, although some or all of the Virtual Branch

services may not be available occasionally due to emergency or scheduled system maintenance.

The use of your Logon ID is required to access Virtual Branch. You can perform the following



a. Obtain balances and other account information on share/savings and draft/checking

accounts in addition to share certificates, IRAs, and loans. Virtual Branch may NOT

support information regarding Visa® credit card accounts.

b. Make transfers between share/savings, draft/checking, and loan accounts.

c. Transfer advances from your personal line-of-credit loan to share accounts.

d. Review 23 months of transaction history on checking, savings, certificates of deposit,

money markets and more.

e. Make transfers from your share accounts to other share accounts that you share an


f. View check copies and re-order checks.


Federal regulations limit transfers for share/savings accounts and money market accounts, if

applicable. During any statement period, you may not make more than six withdrawals or

transfers to another Credit Union account of yours or to a third party by means of a preauthorized

or automatic transfer. This includes transfers by phone, fax, wire and cable, audio

response, overdraft transfers to checking and Internet instruction. No more than three of the six

transfers may be made by check, draft or debit card, or similar order to a third party. A preauthorized

transfer includes any arrangement with us to pay a third party from your account

upon oral or written orders including orders received through the automated clearinghouse

(ACH). If you exceed the transfer limitations set forth above in any statement period, the

transfer may not be completed, your regular share/savings account and draft/checking account

may be subject to a fee, account closure, or suspension or we may revoke your access to

Virtual Branch. We will not be required to complete a withdrawal or transfer from your

account(s) if you do not have enough money in the designated account(s) to cover the

transaction; however, we may complete the transaction. You agree not to use Virtual Branch to

initiate a transaction that would cause the balance in your designated account(s) to go below

zero. If you have a line-of-credit, you agree not to use Virtual Branch to initiate a transaction

that would cause the outstanding balance of your line-of-credit to go above your credit limit.

We will not be required to complete such a transaction, but if we do, you agree to pay us the

excess amount or improperly withdrawn amount or transferred amount immediately upon our

request. We also will refuse to complete your Virtual Branch transactions if we have canceled

your Virtual Branch access, or we cannot complete the transaction for security reasons.

The functions and limitations of Virtual Branch may be updated, without notice, at the option

of the Credit Union in order to provide improved service to the membership.


Currently there is no monthly service fee for using Virtual Branch; however, we may

implement a fee as required by applicable federal and/or state regulations and in such case, we

will notify you as soon as practicable. If at that time, you choose to discontinue using Virtual

Branch, you must notify us in writing.

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Your periodic statement will identify each electronic transaction. You will receive a monthly

account statement for each month in which you initiate electronic transactions.



In case of errors or questions about electronic transfers, telephone us at the number below,

E-mail us at,, or send us a written notice to the address below

as soon as possible. We must hear from you no later than sixty (60) days after we sent the first

statement on which the problem appears.

508-879-5522 or 877-482-6055

MetroWest Community Federal Credit Union

Attention: Virtual Branch

200 Concord Street

Framingham, MA 01702

a. Tell us your name and member number.

b. Describe the error or the electronic transaction you are unsure about, and explain as

clearly as you can why you believe it is an error, or why you need more information.

c. Tell us the dollar amount of the suspected error. If you tell us orally, we may require that

you send us your complaint or question in writing within 10 business days. We will

notify you with the results of our investigation within 10 business days (20 business

days if your complaint or question involves a transaction to or from an account within 30

days after the first deposit to the account was made) after we hear from you. We will

correct any error promptly. If we need more time, we may take up to 45 days (90 days if

your complaint or question involves a transaction to or from an account within 30 days

after the first deposit to the account was made) to investigate your complaint or question.

If we decide to do this, we will credit your account within 10 business days (20 days if

the complaint or error involves a transaction to or from an account within 30 days after

the first deposit to the account was made) for the amount you think is in error so that you

will have the use of the money during the time it takes us to complete our investigation.

If we ask you to put your complaint or questions in writing and we do not receive it

within 10 business days, we may not credit your account. If we decide that there was no

error, we will send you a written explanation within 3 business days after we finish our

investigation. You may request copies of the documents we used in our investigation.


You will be liable for unauthorized access to accounts via Virtual Branch to the extent allowed

by applicable federal and state law. You must tell us AT ONCE if you believe your Member

number, or Logon ID, or any record thereof, has been lost or stolen, or if any of your accounts

have been accessed without your authority. You may telephone us at 508-879-5522, E-mail us

at,, or mail to MetroWest Community Federal Credit Union

Attention: Virtual Branch, 200Concord Street, MA 01702. Telephoning is the best way of

minimizing your liability. If you tell us within two (2) business days of the loss, theft, or

unauthorized access, you can lose no more than $50 if someone accessed your account without

your permission. If you do NOT tell us within two (2) business days after you learn of the loss,

theft or unauthorized access, and we can prove we could have stopped someone from

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accessing your account without permission if you had notified us, you could lose as much as


Further, if your statement shows transfers that you did not make, you must tell us at once. If

you do not tell us within 60 days after the statement was mailed to you, you may not receive

any money you lost after the 60 days if we can prove that we could have stopped someone

from taking the money if you had notified us in time. If a good reason (such as a long trip or a

hospital stay) kept you from telling us, we will extend the time periods.

7. Transactions That Are Not Completed.

If we fail to complete a transfer to or from your designated account(s) on time, in the correct

amount, and we have agreed to perform it, with certain exceptions, we will be liable for your

losses or damages. This agreement lists a number of situations in which we do not agree to

complete withdrawals or transfers. We also will not be liable:

If we have terminated this Agreement.

If through no fault of ours, you do not have enough money in your account(s) to make

the transfer.

A legal order directs us to prohibit withdrawals from the account(s).

The funds in your designated account(s) are subject to legal process or other

encumbrance restricting the transaction.

◦ If circumstances beyond our control (such as fire or flood prevent the transaction from

being completed despite reasonable precautions that we have taken.

You have reported an unauthorized use of your Member Number and Password, reported

it as stolen, or requested that we issue a new Password, and has as a result refused to

honor the original Password.

If your account is closed, frozen or funds are uncollected.

◦ If you, or anyone authorized by you, commits any fraud or violates any law or


If the transfer would cause your balance to become negative or exceed the credit limit of

an established line of credit loan.

◦ If any part of the Virtual Branch is not working properly and you knew about the

problem when you started the transactions.

There may be other exceptions as provided by applicable law.

8. Information About Your Designated Accounts.

You authorize us to obtain any information deemed necessary to process your request for

access to Virtual Branch. Additionally, you agree that we will disclose information to third

parties about your designated account(s) or the transactions you make:

a. Where it is necessary for completing or documenting transactions or resolving errors

involving transactions.

b. In order to verify the existence and condition of your designated account(s).

c. In order to comply with orders or subpoenas of government agencies or courts.

d. If you give us written permission.


Our business days are Monday through Friday, other than legal banking holidays.

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You may not use Virtual Branch to enter into pre-authorized payment arrangements.


Your designated account(s) may also be governed by other agreements between you and us.

The terms and conditions of the deposit agreements and disclosures for each of your Credit

Union account(s) as well as your other agreements with the Credit Union such as loans

continue to apply notwithstanding anything to the contrary in this Agreement.


If we go to court for any reason, we can use a copy, microfilm, microfiche, or photograph of

any document or person to prove what you owe or that a transaction has taken place and the

copy, microfilm, microfiche, or photograph will have the same validity as the original.


You can terminate this Agreement at any time by notifying us in writing and by discontinuing

the use of your Logon ID. We can also terminate this Agreement and revoke access to Virtual

Branch at any time. Whether you terminate the Agreement or we terminate the Agreement, the

termination will not affect your obligations under this Agreement, even if we allow any

transaction to be completed with your Logon ID after this Agreement has been terminated.


We may change any term of the Agreement at any time. If the change would result in increased

fees, if applicable, for any services, increased liability for you, fewer types of available

electronic fund transfers, or stricter limitations on the frequency or dollar amount of transfers,

we agree to give you notice of at least thirty (30) days before the effective date of any such

change, unless any immediate change is necessary to maintain the security of an account, or

our electronic fund transfer system, or for any security reasons. We will post any required

notice of change in terms in the quarterly newsletter, on our web site, or postal mail. If advance

notice of the change in not required, and disclosure does not jeopardize the security of the

account or our electronic fund transfer system, we will notify you of the change in terms within

30 days after the change become effective. Your continued use of any or all of the subject

system services indicates your acceptance of the change in terms, we reserve the right to waive,

reduce or reverse charges or fees in individual situations. You acknowledge and agree that the

applicable deposit agreements and disclosures govern changes to fees applicable to specific

accounts. The Credit Union reserves the right to terminate your access to Online Banking if

you fail to adhere to these rules or abuse any of these services or your Credit Union account.


All notices from us will be effective when we have mailed them or delivered them to the last

known address in the Credit Union’s records. Notices from you will generally be effective once

we receive them at MetroWest Community Federal Credit Union, Attention: Virtual Branch,

200 Concord Street, Framingham, MA 01702. Notices under Section 6 will be effective once

you have done whatever is reasonably necessary to give us the information we need, such as by

telephoning us.


If we ever have to file a lawsuit to collect what you owe us, you will pay our reasonable

expenses, including attorney’s fees.

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This Agreement is governed by the Bylaws of the Credit Union, federal laws and regulations,

and the laws and regulations of the Commonwealth of Massachusetts. Any disputes regarding

this Agreement shall be subject to the jurisdiction of the court of the county in which the

Credit Union is located.

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