Virtual Branch Homebanking and Bill Payment Services

Terms and Conditions

The following terms and conditions govern the manner in which Frontier Financial Credit Union (Us, We, Our) will provide Virtual Branch Home Banking and Bill Payment Services (Services) to You:

Services
You desire to subscribe to the Services and authorize Us to utilize any third party acting on our behalf, to serve as Your agent in processing payments to targeted Merchants and/or transfers to and from targeted Accounts pursuant to Your payment and/or transfer instructions, and You authorize Us to post such payment and/or transfer to Your designated Account(s). Subject to the terms and conditions of this Agreement, You authorize Us, and any third party acting on Our behalf, to choose the most effective method to process Your payment and/or transfer, including, without limitations, electronic, paper or some other draft means. For each properly instructed payment to an eligible Merchant and/or transfer to a targeted Account You will receive a transaction confirmation number. Unless you receive a confirmation number, We shall not be liable for any failure to make a payment and/or transfer, including any finance charges or late fees incurred as a result.

Special Rules for Joint Accounts
The Account Holders of an account agree with each other and with the Credit Union that all funds and all accumulations thereon are subject to the withdrawal or receipt by any of the Account Holders, and payment to any of them shall be valid and discharge the Credit Union from any and all liability for such payment. The Account Holders of an account expressly agree that each Account Holder is jointly and severally liable for any and all overdrafts, losses or charges to an account created by any Account Holder(s). Notice to one Account Holder shall constitute notice to all persons authorized to have access to the account.

Transactions Available
You may use Virtual Branch Home Banking service to perform the following transactions:

  • Obtain account/loan balance information
  • Obtain loan payment due date and payoff information
  • Obtain last dividend date and amount
  • Obtain clearance of specific checks
  • Obtain a copy of a cleared share draft
  • Transfer funds between your share draft and share savings
  • Make loan payments; and
  • Pay bills through PayIt the bill pay service from your share draft account

You may use your PayIt bill pay service to perform the following transactions:

  • Add/Edit Merchants: Merchants refers to the entity to which you pay bills. The merchant can be a company, organization, or individual. The Add/Edit Merchant feature allows you to add merchants to, delete merchants from or edit merchant information on your personal list of merchants.
  • Make nonrecurring or recurring payments from your share draft account.
  • View History: View History permits you to see payments made over a specified time period.

Limitations on Transactions
Under no circumstances will We be liable if We are unable to complete any payments and/or transfers initiated in a timely manner via the Services because of the existence of any one or more of the following circumstances:

  • You do not obtain Confirmation at the time You initiate a payment and/or transfer.
  • The designated account does not contain sufficient funds to complete the payment and/or transfer. You will be notified by MailIT on Virtual Branch if payment is not processed due to insufficient funds.
  • You have closed the designated account.
  • The Services, Your equipment, the software, or any communications link is not working properly and You know or have been advised by Us about the malfunction before You execute the transaction.
  • Circumstances beyond our control (such as, but not limited to, fire, flood, or interference from an outside source) prevent the proper execution of the transaction and We have taken resonable precautions to avoid these circumstances.
  • You have not provided Us with the correct information for those Merchants to whom You wish to direct payment or Accounts to which You wish to make a transfer.
  • The Merchant mishandles or delays handling payments sent by Us.

Limitations on Transactions
The following are limitations to the use of the Credit Union’s PayIt bill pay service:

  • Bill payments can only be made from your share draft/checking account.
  • Payments cannot be made for tax payments, court-ordered payments, or payments to payees outside of the United States.
  • You cannot stop a payment if the payment has already processed.
  • The bill being paid must be in the member's name.
  • You can schedule payments 24 hours a day, seven days a week, however, payments scheduled on a Saturday, Sunday, or holiday will be processed within one to two business days.

WE ARE NOT RESPONSIBLE FOR ANY OTHER LOSS, DAMAGE, OR INJURY, WHETHER CAUSED BY YOUR EQUIPMENT OR SOFTWARE, THE SERVICES, OR ANY TECHNICAL OR EDITORIAL ERROS CONTAINED IN OR OMISSIONS FROM ANY USER GUIDE/ BROCHURE RELATED TO THE SERVICES. WE SHALL NOT BE RESPONSIBLE FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGE ARISING IN ANY WAY OUT OF THE INSTALLATION, USE OR MAINTENANCE OF YOUR EQUIPMENT, SOFTWARE, OR THE SERVICES, EXCEPT WHERE THE LAW REQUIRES A DIFFERENT STANDARD.

Methods and Restrictions
The payment date indicated by You must always be a business day (our business days are Monday through Friday, excluding holidays). If it is not, the payment date will be deemed to be the first business day after the date indicated. Payments are made to your payee either electronically via the Automated Clearing House (ACH) or by check or laser draft. The method of payment depends upon the processing method that can be accommodated by the payee or by our bill payment service provider. It is important that you take into consideration what method of bill payment will be used when scheduling bill payments to ensure payment deadlines are met. If the payee accepts electronic bill payment, the payment may take up to four business days to process. If the payee does not accept electronic bill payment, the payment will be sent in a check form, and may take up to ten business days to process.
For security reasons, there are limits on the dollar amount of payments to merchants using the bill pay service.

Member Responsibilities
You are responsible for:

  • Any late payment, late fees, interest payments, and service fees charged by merchant(s)
  • Any overdraft, NSF or stop payment fees charged by the Credit Union as a result of these transactions
  • Data input of payee information (payment amount(s), name, address, and any other pertinent information)
  • Written notification to the Credit Union in the event you wish to cancel this service
  • You must allow sufficient time for bill payments to be processed so that the funds can be delivered to the merchant on or before the due date, not the late date.

Payment Cancellation/Modification
Except for those transfers which are completed immediately, You may cancel or modify a payment and/or transfer up to 2:00 p.m. Eastern Time (ET) the same business day You schedule for payment and/or transfer.

Statements
All payments and/or transfers made via the Services will be listed on Your monthly account statement that you receive from Us.

Care of Your Security Code
You agree that You will not give your Services Security Code or make it available to any other person. If You believe that Your Security Code has been lost or stolen, or that someone has made payments and/or transfers using Your Security Code without Your permission, notify Us immediately by phone any time during business hours or send an electronic message through MailIt.

Your Liability for Unauthorized Payments
If you believe that your Security Code has been lost or stolen, notify Us IMMEDIATELY in order to keep your possible losses down. If you notify Us within two (2) Business Days after You learn of the loss or theft, your maximum liability is $50.00.

If you do NOT notify Us within two (2) Business Days after You learn of the loss or theft of your Security Code, and We can prove that We could have prevented someone from using Your Security Code if You had told Us in time, Your maximum liability is $500.00.

If your Statement contains payments and/or transfers that You did not make, notify Us IMMEDIATELY. If You do not notify Us within sixty (60) days after the Statement was mailed to You, You may not get back any of the money You lost after the 60 days if We can prove that We could have stopped someone from taking the money if You had told Us in time. If a good reason (such as a hospital stay or a long trip) prevented You from telling Us, We may at Our discretion, extend the time.

Errors and Questions
Contact Us as soon as possible at either P.O. Box 20700, Reno, NV 89515 or telephone us at (775) 829-2070 if You think that a payment and/or transfer listed on Your statement is in error or if You need more information about a payment and/or transfer listed on the Statement. We must hear from You no later than sixty (60) days after You received the first Statement on which the problem or error appeared.

When You call or write Us, You must:

  1. Tell Your name and User ID.
  2. Describe the payment and/or transfer You are unsure about (Merchant name, Account information, Transaction Date, Transaction Amount) and explain as clearly as You can why You believe it is an error or need more information. If possible, please provide Us with the Confirmation Number for such transaction.
  3. Tell Us the dollar amount of the suspected error. If You tell Us orally, or by using the Services’ electronic mail, We may require that You send Your complaint in writing within ten(10) Business Days. We will tell You the result of Our investigation within ten (10) Business Days after We receive Your complaint and will correct any Services error promptly. If We need more time, We may take up to forty-five (45) days to investigate the complaint or question. If We decide to do this, We will recredit Your Account within ten (10) Business Days after we hear from you, for the amount You think is in error in order that You may have the use of the money during the time it takes to complete Our investigation. If We ask You to put Your question or complaint in writing and We do not receive it within ten (10) Business Days, We may not recredit Your Account. If We decide that there was no error, We will mail or transmit to You a written explanation within three (3) Business Days after We have completed the investigation, and within ten (10) Business days of the date of such explanation, We will debit Your account of the amount previously recredited to You for use during the time We took to complete Our investigation. You may ask for copies of documents used during Our investigation.

Disclosure of Account Information to Third Parties
We will only disclose information to third parties about Your Accounts:

  1. When it is necessary for completing payments and/or transfers;
  2. In order to comply with a government agency or court order; or
  3. If You give us Your permission.

Charges
Beginning January 1, 2006, you’ll receive the benefit of the PayIt Bill Pay Service FREE* of charge. Some conditions and restrictions do apply and it is possible that a fee for this service could be incurred.
*To receive Free PayIt Bill Pay Service, you must actively use the PayIt Bill Pay Service. Accounts with no PayIt Bill Pay Service activity for two (2) calendar months will be assessed a $10.00 monthly service charge. To avoid a $10.00 monthly service charge, you must actively utilize the PayIt Bill Pay Service or contact Us to discontinue the service.

In the event We are unable to process a Services transaction, (if, for example, there are insufficient funds in Your designated Accounts) the transaction will result in a “Failed Payment and/or Transfer”. In such event, We will charge the total cost of the transaction, including any service charges, to You. In the event of repetitive Failed Payment and/or Transfer, We reserve the right to suspend Your subscription to the Services. This suspension may be without prior notice to You. If Your subscription is suspended, transactions which were previously initiated may still continue to be processed unless canceled and confirmation of such cancellation is provided as specified below. In the event Your subscription is suspended, We will notify You by mail to Your listed address. With respect to any Failed Payment and/or Transfer, You agree to reimburse Us within fourteen (14) days after notice is sent to You, for any funds We have already paid to one or more of Your designated Merchants which We were unable to recover by debit to the Merchant or charge to You.

Fee Schedule
You agree to pay Us the fees to be published by Us from time to time.

Additional Terms and Conditions

  1. In addition to the foregoing, You agree to be bound by and comply with the requirements of the Services User Guide and applicable state and Federal laws and regulations. We agree to be bound by them too.
  2. We reserve the right to terminate Your use of the Services, in whole or in part, at any time without prior notice.
  3. You may cancel Your subscription to the Services, upon thirty (30) days prior notice to Customer Service. You will be responsible for all payments and/or transfers You have requested prior to termination and for all other charges, fees, and taxes incurred.

    4. BE SURE TO CANCEL ALL OUTSTANDING PAYMENT AND/OR TRANSFER ORDERS WITHIN THE 30 DAY NOTIFICATION PERIOD. WE WILL NOT BE LIABLE FOR PAYMENTS AND/OR TRANSFERS NOT CANCELLED OR MADE DUE TO YOUR ACTIONS RELATED TO SERVICE TERMINATION.

  4. These Terms and Conditions, the Services User Guide and applicable Services fees and charges may only be altered or amended by Us. In such event, We shall send notice to You at your listed address or transmit notice of the alteration or amendment over the Services. Your use of the Services following receipt of such notice constitutes acceptance of such alterations or amendments.
  5. In the event of a dispute regarding the Services, You and We agree to resolve this dispute by looking to these Terms and Conditions. These Terms and Conditions shall supersede any and all other representations made by You or Our employees.
  6. These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Nevada.
  7. Business Days are Monday through Friday excluding normal banking holidays.
  8. We are not responsible for any other loss, damage, or injury, whether caused by your equipment or software, the Services, or any technical or editorial errors contained in or omissions from any user guide/brochure related to the Services. We shall not be responsible for any direct, indirect, special or consequential damage arising in any way out of the installation, use or maintenance of your equipment, software or the Services, except where the law requires a different standard.

Hours of Operation

You may call us at (775) 829-2070 during the following hours:

  • From 9:00 a.m. to 5:00 p.m. on week days

    • After hours, weekends, and on holidays, calls are answered by a voice mail system.
    Mail may also be addressed to:

       Frontier Financial Credit Union
       P.O. Box 20700
       Reno, NV 89515