Welcome to FirstEnergy Family Credit Union's E-Mail statement service. Our goal is to provide you with an easy and convenient way to receive your account statement.

We need your consent to begin sending your account statement to you electronically. Please review the information below prior to giving your consent. By agreeing to have your account statement sent electronically, you also agree to notify FirstEnergy Family Credit Union immediately in writing of any changes in your email address or any errors or complications relating to the electronic receipt of your account statement.

If you elect to receive your statement through electronic delivery, FirstEnergy Family Credit Union will no longer send your statement through the U.S mail.

FirstEnergy Family Credit Union may occasionally be required by law to provide you with certain written notices or disclosures. This agreement discloses certain information to you that we are required to provide before obtaining your consent to receive such legally required notices and disclosures by electronic means. This agreement also obtains your consent to electronically receive such legally required notices and disclosures (i.e., 'required information') in a matter that reasonably demonstrates your ability to access and retain the required information.

Types of Required Information Provided by Electronic Means; Accessing and Retaining Information
In order to access, view, and retain electronic Communications that we make available to you, you must have:

  • A personal computer or other device which is capable of accessing the internet.
  • An e-mail account with an internet service provider and e-mail software.
  • PDF reader: Adobe Reader or similar software may be required to view and print PDF files. You may download the most current version of the software identified above by going to www.adobe.com.
  • A printer (for printed copies) or a working hard drive or other storage device (to store electronic copies).

These technical requirements are subject to change. If they change, you will be provided with an updated version of this agreement and asked to provide us with your consent in a manner that reasonably demonstrates your ability to receive notices and disclosures under the new technical requirements.

How to Obtain Paper Copies of Required Information
You may request a free paper copy of required information we have electronically provided or made available to you at any time by contacting us as set out below. Additionally, you may download and print any required information we send you through any system.

Our Option to Send Paper
Your consent does not mean that we must provide the required information electronically. We may, at our option, deliver required information and other communications to you on paper should we choose to do so. We may also require that certain communications from you be delivered to us on paper at a specified address.

Withdrawing Your Consent
If, after you have consented to receive the required information electronically, you decide that you wish to receive the required information in paper format only, you may withdraw your previously provided consent by contacting us as set out below.

Informing Us of Your Current Email Address
You are responsible for providing us with a working individual email address to which we can send required information and for ensuring that it is kept current in our files. Please inform us each time you change your email address by updating your email address within Virtual Branch or contacting us as set out below.

How to Contact FirstEnergy Family Credit Union
In each instance, you may contact us by written request at 575 White Pond Dr. Suite E, Akron OH 44320.

Important Notice
You understand that the information you have elected to receive is confidential in nature. We are not responsible for unauthorized access by third parties to information and/or communications provided electronically nor any damages, including direct, indirect, special, incidental or consequential damages caused by any unauthorized access. We are not responsible for delays in the transmission of any information. We are not responsible for any computer virus or related problems.

We reserve the right, in our sole discretion, to discontinue the provision of your electronic communications, or to terminate or change the terms and conditions on which we provide electronic communications. We will provide you with notice of any such termination or change as required by law.

Consent and Agreement
You certify that: (i) you have read and understand this agreement, (ii) you can print on paper or electronically save this agreement for your future reference, (iii) you consent to receive the required information by the electronic means described above, (iv) you acknowledge that you are providing your consent to receive electronic communications pursuant to the Electronic Signatures in Global and National Commerce Act and intend that this statute applies to the fullest extent possible, and (v) you have provided a working individual email address.