Welcome to Cornerstone Community Federal Credit Union’s OASIS home banking and bill payment services through the Internet. By using OASIS, you have the ability to monitor your account, view up to the minute account history, view check images, transfer funds or pay bills anytime, day or night.
We value you as a member and as a result, we want to provide you with the service, security, and savings (of time and money) that you deserve without it causing a disruption in your busy schedule.
To enroll in OASIS, click here. Have your member number (your account number as it appears on your statement) and your PIN (last four of SSN) handy. Additional instructions will follow once you have done so.
If you have any problems with the enrollment or any of the service features, please contact OASIS Support at 716-434-1592 or 1-800-488-6481. We hope you enjoy the convenience of these services. Thank you for your business!
When you enroll with OASIS (Online Account Status and Information System), you can perform home banking tasks, pay your bills, and communicate with the credit union quickly and easily from the comfort of your own home or wherever you might happen to be. These services provide secure access at any hour of the day. If you have questions, help is at your fingertips. OASIS provides several resources including electronic messages to a Member Service Representative, or you can simply pick up the phone.
OASIS Home Banking allows you to review account balances and history, transfer funds, review and change scheduled transfers, and look at transfer history.
The Account Summary feature provides a list of your accounts including account number, type of account, and available balance. When you select an account from the list of accounts, you are presented with the Account Detail screen including current balances, rate information, next payment date and amount on loans, and other useful information about the account. This screen also includes up-to-the minute transaction history for each account. Each transaction is displayed with posted date, amount, type of transaction, and balance afterward. Some types of accounts have additional history information as well. You may view transaction history as far back as we keep the information on-line. This is normally four months of history.
The Account Transfer feature offers three types of transfers:
Transfers that are set up for future dates are called “scheduled” transfers. These transfers may be either one-time or automatic. The first transfer date may be no more than 18 months in the future. Scheduled transfers are processed on the scheduled date. Transfers scheduled for non-business dates (such as January 1 or weekends) are processed on the next business day for one-time transfers and on the previous business day for automatic transfers.
The Scheduled Transfers feature allows you to review pending one-time or automatic transfers or cancel a transfer before it occurs. You may also change information, depending on the type of scheduled transfer:
If you want to change the FROM or TO account, you must cancel the transfer and set it up correctly. An immediate transfer takes place the instant it has been confirmed, so it cannot be modified or cancelled afterward.
The Transfer History feature provides the details and status of transfers that you have made. You may select which transfer(s) you want to review. If you do not specify any criteria, all available transfer history will be presented. If you specify:
If you want to direct the search to a more restricted list of past transfers, you may specify any combination of transfer details.
OASIS Bill Payment
If you select OASIS Bill Payment Services, Bill Pay allows you to schedule payments to merchants, review and change scheduled payments, and review payment history. Bill Pay offers an alternative to the traditional method of paying bills. Instead of writing a check and mailing the payment to the merchant, you can handle all payments through OASIS Bill Pay. You can schedule payments to be made on certain dates. Bill Pay provides a confirmation number for every payment and keeps track of your payment history. These features make Bill Pay an excellent record keeper. You no longer have to keep track of the payments you've made because OASIS Bill Pay does it for you.
Paying Bills involves three steps:
· Set up your personal list of merchants. To
pay bills, the merchant(s) you want to pay must be in your Personal Merchant
List together with the account numbers you have with each merchant.
· Set up a payment.
· Change or cancel a payment, as necessary.
OASIS Bill Pay uses one of the following methods to pay bills:
· Electronic payment to merchants on our electronic network. When this method is used, it is recommended that you initiate a payment at least two business days before the due date.
· Paper payment to merchants who do not receive electronic payments. When this method is used, it is recommended that you initiate a payment at least five business days before the due date.
The processing times provided above are recommendations only. OASIS Bill Pay cannot control or guarantee the merchant's timely processing of payments once the merchant receives them. You should consider allowing more lead-time to ensure that the merchant has ample time to actually post the payment. It is then the merchant's responsibility to post the payment in a timely manner. You must exercise special care when scheduling payments. Ample time for the delivery, processing and posting of a payment should be allowed since you may incur significant penalties as a result of late payments. If you fail to provide the correct merchant and account information, your payments may not be successfully completed. Your regular Checking Statement will reflect if payments were completed via electronic or paper means and will include the merchant's name.
OASIS Bill Pay supports the following types of payments:
· Automatic payment - Payments occur starting on the date and as many times as you specify for up to 10 years.
Payments that are set up for future dates are called scheduled payments. These payments include one-time payments and automatic payments. The first payment date may be no more than 18 months in the future. Payments are processed on the scheduled date. Payments scheduled for non-business dates (such as January 1 or weekends) are processed on the next business day for one-time payments and on the previous business day for automatic payments.
The Scheduled Payments feature allows you to review scheduled payments (one-time and automatic) and change or delete a selected payment before the payment occurs. You may change payment information depending on the type of scheduled payment:
·Automatic payment - you can change the amount, next payment date, number of payments, frequency of payments, and the financial account from which the payments are to be made. The changes affect all future payments.
The Payment History feature allows you to find and review past payments by specifying the payment details. You may select which payments(s) you want to review. If you do not specify any criteria, all available payment history will be presented. If you specify:
·Payment dates - You will receive payment history from the start-date to the end-date specified.
·Payment amount - You will receive all payment history within plus or minus $10 of the specified amount.
If you want to direct the search to a more restricted list of past payments, you may specify any combination of the payment details listed above.
to view our OASIS Bill Pay Service Internet Help Text.
You can use e-mail to communicate with a Cornerstone Community FCU Member Service Representative. E-mail allows you to review, save, and delete received messages and to send new messages to our Member Service Department. You can use e-mail at any time to communicate questions, problems, or requests. Communicating has never been so simple.
From time to time, you may be notified by automated messages of problems resulting from your use of the service. You are notified immediately after you login to the service of any new messages in your Inbox.
You can use Personal Options to change your Security Code and to add or delete an account. You may also use Personal Options to change personal information on the Service; however, you must also notify the credit union directly of any relevant changes to this information, as these changes do not propagate from OASIS to our member information files.
At the time of enrollment, the accounts you specified were set up for you on OASIS. After enrollment, you may change account information as follows:
· Delete an existing account from home banking
· Change whether an account is used for Bill Pay. You may only delete an account from the service after all scheduled transfers or payments attached to it have been canceled.