FAQs


ENROLLMENT

Is there a fee to use the service?
There is no fee for subscribing to Online Banking or Bill Pay.

How can I apply?
Members can apply for ALEC’s Free Online banking on-line or at any service center. Members may select their level of service they desire:

  • Account Access
  • Bill Pay (ALEC checking account required)
  • e-Statements

Who can I contact if I have a question about the online enrollment?
Contact our Member Service representative, 24/7, at 847.688.8000 or 800.762.9988.

Are there any requirements to enroll online for Online Banking?

  • Yes, to enroll for our free online banking service, you will need your Member Number and PIN.
  • To enroll in our optional Bill Pay service, you are required to have an ALEC checking (share draft) account.

Click here to view additional FAQs on:

  • Online Banking
  • Bill Pay
  • E-Statements
  • Mobile Banking